Sandy Dupar - Orgeron Email & Phone Number

Texas, United States

United States

United States

Responsible for overseeing the physical installation, maintenance and repair of the company’s products and services to meet business objectives, create customer loyalty, grow revenue and manage costs. Led a team of 26 Field Service Technicians and contractor teams for field related functions including process and procedures, workflows, customer survey.

United States

Private Technology Company – Technical Support Manager February 2017 – I am responsible for a team of 45 of level one technicians, facility service representatives and 2 management direct reports who provide technical support on a national scope to approximately 2,600 facilities to various law enforcement and correctional facilities.Accomplishments:.

Irving, Texas

Responsible for 35 associates and 4 management direct reports. Supported roughly 800 installation/maintenance, central office, and vendor team employees. Utilize Lean principles to optimize workloads and reduce wasteful business practices. Performed transition activities as part of the Verizon to Frontier acquisition. Accomplishments: Established response.

Irving, Texas

Led cross-functional teams to create strategic road maps in response to inefficient processes. Develop and implemented regional action plans for matrix teams. Accomplishments: Use data analysis, to identify the root causes for customer cancellations and disconnected drivers. Collaborated with executive stakeholders to tackle mission critical issue and.

Irving

Supported the Business Sales Teams through sales strategy and planning in alignment with National plans. Accomplishments: Successfully improved business revenue streams and customer penetration rates from 25% to 32% best in class. Managed a budget of $50K for spurts, collateral and marketing expenses. Negotiated with potential business customers to.

Irving, Texas

Provided technical support leadership to Fiber and Copper Operations for Texas, Florida and California regions with a staff of 105 associates and 8 management employees. Responsibilities included direct support to approximately 1,500 Verizon/Vendor technicians. Focused in securing Verizon’s revenue stream through the removal of daily roadblocks for the.

Irving, Texas

Establish practices, systems and teams within the FIRST Fiber Center for Verizon. Partnered with Region Operations and all IT developers negotiating requirements for the expansion of the center. Including all system applications. Managed multiple projects simultaneously while maintaining high company standards. Assist agents in diagnosing and resolving.

Irving, TX

Accomplishments: Workforce Management - Intraday and forecasting call volumes based on historical data and trends. Partnering with management and executives for direction on meeting call center goals. Achieved and sustained 97%+ of forecasting targets through effective analysis utilizing historical call and data trends ■Partnered with center management.

Bachelor Of Business Studies, Management

Pursuing Bachelors, Business Administration And Management, General