Managing global major incidents for State Street Corporation, on behalf of IBM. As a positive, self-motivated, delivery-focused and skilled professional with extensive knowledge of IT business recovery management, data center support and customer service arena, I WILL be a value add to your team, company and your customer(s). I am able to managed and coordinated the recovery of business critical processes due to IT application, infrastructure or network-related incidents by interfacing with business partners and technical resources. You will find a confident, dedicated, highly focused leader, and flexible team player that responds well under pressure to meet high-impact targets and deadlines. With each task, you will observe my focused attention to detail and effective planner and problem solving skills while managing projects from origin to implementation. I appreciate, value and incorporate team resources to provide elevated customer satisfaction.