Sandy Hedges Email & Phone Number

Managing global major incidents for State Street Corporation, on behalf of IBM. As a positive, self-motivated, delivery-focused and skilled professional with extensive knowledge of IT business recovery management, data center support and customer service arena, I WILL be a value add to your team, company and your customer(s). I am able to managed and coordinated the recovery of business critical processes due to IT application, infrastructure or network-related incidents by interfacing with business partners and technical resources. You will find a confident, dedicated, highly focused leader, and flexible team player that responds well under pressure to meet high-impact targets and deadlines. With each task, you will observe my focused attention to detail and effective planner and problem solving skills while managing projects from origin to implementation. I appreciate, value and incorporate team resources to provide elevated customer satisfaction.

Listed skills include Microsoft Office, Business Analysis, Customer Service, Sql, and 1 others.

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  Business Recovery Manager

  Ibm

  Managing global major incidents for State Street Corporation, Ally Financial, Avis Budget, and other IT customers, on behalf of IBM. As a positive, self-motivated, delivery-focused and skilled professional with extensive knowledge of IT business recovery management, data center support and customer service arena, I WILL be a value add to your team, company and your customer(s). I am able to managed and coordinated the recovery of business critical processes due to IT application, infrastructure or network-related incidents by interfacing with business partners and technical resources. You will find a confident, dedicated, highly focused leader, and flexible team player that responds well under pressure to meet high-impact targets and deadlines. With each task, you will observe my focused attention to detail and effective planner and problem solving skills while managing projects from origin to implementation. I appreciate, value and incorporate team resources to provide elevated customer satisfaction.

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  Bourbon County High School, University Of Kentucky, Mctcs, George Washington University

  Nursing, Project Management, Incident Management, Office Administration