Sandy L. Email & Phone Number

中國 上海市

- Respond to a broad range of customer inquires via diff channels,Email and phone- Provide resolution in accordance with our service standards- Work in between B2B or B2C closely- Provide accurate information by using the right tools, methods and processes- Ensure a high level of customer service and a positive customer experience- Giving high efficient professional help by timely - Meet service targets and call handling quotas- Make effective decisions on when to handle a case and when to escalate- Time Management- Ability to use the positive language

Taiwan

- Understanding the product knowledge and passing or deliver to customer- Weekly team training,work closely with USA team every 6 months training program- Reach monthly sales target KPI, reach personal sales goal- Sharing newest product knowledge with team member by presentation- Handle complaints through face to face, via phone, email- Display merchandise in store and attract customer's eye- Maintain customer relation, before and after sales service- Quality Control - Time Management- Problem solving skill- Basic Math- Manage stock- Cashier skills

Taiwan

- Basic cocktail skills, knowledges, also coffee machine skills- Maintain Customer relation- POS machine skills/ Basic accounting skills (opening / closing store)- Inventory Stock item order- Marketing plan, How to attract new customer- Create new cocktails - Maintain relationship with other business

Sydney

- Customer service, communication skills- Second in charge of store- Employee training, Reach daily, Monthly KPI target, report to upper- Excellent sale service to ensure high levels of customer satisfaction - Problem solving and initiative through team and customer- Time management internal- Attention to details- Pos machine skill, accounting skill- Provide support to social media for the brand

Sydney Pitt St

- Ensure have product knowledge, ensure to satisfied customer needs- Work under pressure and fast past environment - Quality control - Stock take- POS machine knowledge skills- Pay attention to details- Problem solving skills - Dependability- Team player

Bachelor Of Business Management

Diploma, Tourism

Certificate, Ielts Course