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Provided exceptional service and sales assistance to clients and Client Solutions Executives. Managed all aspects of the customer to insure client satisfaction and account growth. This position gathered and built upon account information to leverage sales, generate additional sales and improve upon the business relationship.WORK PERFORMEDDuties included:• Team selling model / work closely with Client Solutions Executive to co-develop assigned accounts• Proactively contact clients • Attend client presentations as required• Research and propose IT solutions to clients and promote the sale of additional products/services. • Follow up on outstanding quotes• Work to successfully meet individual, team, and department quotas and SLAs• Ensure overall client satisfaction• Monitor all account activity for designated accounts. • Ensure that all resources are utilized to fullest potential in order provide exceptional customer service • Proactively following up with potential accounts to answer inquiries regarding product, pricing, billing, etc. • Respond to client inquiries and complaints; ensure complaints are resolved to the benefit of Insight and the client• Follow up with existing clients regarding client service dissatisfaction and resolves issues• Interact with other departments to resolve client issues• Develop strong working/selling relationship with internal Operations teams and Business Partner Managers• Develop relationships with vendor partners• Play a major role in vendor days, going after additional market-share with existing/new clients• Provide back up coverage for other designated accounts• Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, and volume licensing questions via phone or email• Maintain and update client information CRM tool as needed

Over 21 years with Hewlett-Packard. Ten years experience in client relations and account management within Global Fortune 100 corporations. Responsible for sales within specific target industry partnering with sales management team members while working towards National quotas. WORK PERFORMEDDuties included:• Sales of printers, personal computers, supplies and services as well as maintaining continuity or relationships to further revenue growth• Interactions with External/Internal Customers daily to insure exceptional delivery of customer service • Provided highly available sales support to global customers i.e.: General Motors, Ford Motor Company, Visteon, Delphi, Daimler-Chrysler and Mercedes• Partnered with Outside Sales Representatives to increase overall sales productivity and quota achievement. Assisted in increasing revenue within General Motors from 1999-2000 by 50% and was on track to increase 2001 revenue by 20% • Assisted in increasing revenue within Ford from 1999-2000 by 25% and on track to increase 2001 revenue by over 400%• Negotiated pricing on customers behalf• Prospected for new business within current install base. Developed qualified leads and managed sales funnel• Worked in conjunction with channel partners. Acted as focal point between channel and customer to manage procurement activities • Update and maintain client information using CRM tool.

• Responsible for entire process for procurement of Unix Systems. Management of orders between Outside Sales team and Global Customers providing accurate and smooth flow of all activities. • Direct contact with customers on daily basis• Created and distributed pricing quotations• PO qualification, order entry and delivery management through completion of successful invoicing payment• Post shipment resolution• Manual billing/collection resolution• Contracts-basic standard purchase agreement renewals and verification of discounts• Attended Account Management Process (AMP) meetings for all assigned Global accounts