Sandy Mickey Email & Phone Number

Mesa, Az

Uses business sense and analytical abilities honed as an Account Manager and Analyst with Verra Mobility, with over eight years year's of experience with clients’ decision-making challenges from the initial meeting to completion of implementation. One of the first points of contact to gather information to establish business-process rules that serve clients, citizens, and ATS and spends 20-30% of time onsite, meeting with clients to ensure Client Success. Senior Implementation Consultant 2018 – Present Manages multiple client transition engagements simultaneously through all aspects of Verra Mobility transition process in planning, gathering customer business rules, execution of client setup and program configuration validation  Acts as liaison/facilitator across technical and operational departments to resolve transition issues as necessary for clients program configuration and timing requirements Analyzes client’s business needs to determine optimal configuration of Vera Mobility/Client solutions Provides timely and accurate reporting on project status and outcomes both internally and with the client Advocates for the client to identify and resolve or escalate product/service issues to enhance the client implementation experience

Mesa, Arizona

Miami/Fort Lauderdale Area

Currently responsible for understanding, maintaining and growing the economics of an an account territory by partnering with the client to continually monitor their program health to identify opportunities, gaps and potential risks. Responsibilities include the ability to identify issues, oversee a resolution process and keep the client updated regularly. This requires building and maintaining an effective relationship through regular communication with customers as well as within public-sector organizations such as Department Heads of Public Safety and Transportation, Elected Officials, City Managers, Chiefs of Police and City Procurement Managers.Understand the political landscape, industry standards and trends as well as the competition. Have the knowledge to recommendations and solutions.Know the key reports to track monitor and report on program performance quarterly to identify opportunities and optimize program performance. Use excellent communication skills to be the "voice of the customer".

As an analyst I facilitate customer meetings to complete Business Requirements needed to set up proprietary software on the back end, map business processes using MS Visio and suggest options for optimization, create business rules documentation, all written notices and general letters using MS Word and Publisher, work with internal departments regarding functionality and deliver solutions to the customer, quality review of clients documents/reports, validate request for business rules changes, maintain a project schedule for timely IT implementation, use QuickBase to document issues for action to completion, travel to the customer sites for meetings.

Implemented the opening of a new retail store in Tubac, Arizona. Responsible for final design, merchandising, inventory, purchasing, POS software, staffing and all other aspects required to run a retail store.

Specialization in new home sales. Sales person of the year with over $13,000,000 in sales. Assistant manager of new homes sales office. Aquired Arizona Real Estate Brokers License. License is currretly active.

Developed and trained on proprietary software for Real Estate industry, lease vs. buy, database property search, research tools. Created written training materials for end users. Provided technical support on operating system issues for over 35 sattelite offices. Responsible for operating system upgrades/patches installed on all office sites. Traveled to sattelite offices for hands-on training classes and new installs.

Education, Child Development

Education