Sandy Patrick Email & Phone Number

Florida, United States

Durant, Oklahoma, United States

• Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans.
• Develop rapport and maintain communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results to achieve service level goals/business objectives.
• Generate and evaluate staffing schedules ensuring data updates into scheduling system.
• Generate short- and long-term staffing models and provide recommendations based on analyses of recent trends, successes, forecasts and other key performance indicators.
• Compare results to forecast and identify opportunities for improvement with the purpose of optimizing resources to achieve business objectives.
• Implement relevant findings into long-term forecasting models.

Las Vegas, Nevada, United States

• Provide direction and create schedules in food and beverage operation ensuring adequate staffing for excellent guest service at the highest workflow efficiency level.
• Evaluate and identify best practices as well as opportunities for improvement
• Approve and/or deny staffing requisitions on a daily basis.
• Review departmental processes and produce memos and/or efficient SOP’s (Standard Operating Procedures) if necessary to improve productivity and guest service
• Handle ongoing requests for shift changes, change in days off, and requested time off in comparison to staffing and business needs
• Administrate needs associated with team members’ time, attendance, and scheduling procedures

Las Vegas, Nevada Area

• Provide direction and create schedules in food & beverage, gaming, and non-gaming operations ensuring adequate staffing for excellent guest service at the highest workflow efficiency level.
• Analyze, evaluate and identify best practices as well as opportunities for improvement throughout the organization.
• Design and create regular labor reporting for property management using scheduling software and other reporting tools available. Analyze, then approve and/or deny staffing requisitions on a daily basis.
• Function as a liaison between team members and department leaders to maintain positive employee morale while achieving financial and customer service goals.
• Review departmental processes and produce memos and/or efficient SOP’s (Standard Operating Procedures) if necessary to improve productivity and guest service.
• Manage attendance tracking task and daily editing and approval of all work times based on pre-determined responsibilities of the Workforce Management team.

Las Vegas, Nevada

• Part of First Year Opening Management team of The LINQ High Roller rated as Best in Las Vegas “Best Attraction”, “Best Place to View the City” and “Best Amusement Ride” for 2014, 2015, 2016
• Responsible for High Roller which includes Operation of High Roller, Guest Relations and Bar Service and support Director of Operations as needed
• Oversee 4 outside contractors responsible for the Operation, Security and Cleaning of the High Roller
• Directly responsible for Bar Service operation within all departmental policies, procedures and standards in addition to interview, hire, commend, discipline and/or terminate as required¬ in compliance with established.
• Monitor staff performance in all phases of service and resolve guest complaints
• Ensure sufficient staffing of Bar Ambassadors which included the creation and implementation of a rotation system and job bidding process along with weekly scheduling, attendance tracking and approval/denial of shift.

Las Vegas, Nevada

• Directly supervise Beverage staff to ensure job duties are performed according to established company and departmental policies, procedures and goals and Collective Bargaining Agreement
• Schedule over 120 Beverage staff in accordance to volume, achieving productivity standards
• Work diligently and effectively with other departments including Human Resources, Payroll, Employment Center, Marketing, Purchasing and Vendors

Las Vegas, NV

• Sold/Enrolled students into IADT through established procedures of Admissions Department, meeting or exceeding established monthly enrollment numbers, start percentages and retention rates
• Ascertained and focused on customer service needs of students and provided them with support which included Financial Aid, Housing and Transportation information
• Ranked as one of top performers for “National Sales”

Las Vegas, NV

• Sold/Enrolled students into Le Cordon Bleu through established procedures of Admissions Department, meeting or exceeding established monthly enrollment numbers, start percentages and retention rates
• Ascertained and focused on customer service needs of students and provided them with support which included Financial Aid, Housing and Transportation information
• Ranked as one of top performers for “National Sales”

Las Vegas, NV

Opening manager of Parasol Lounge and Patio Bars with seating for 400 guestsDeveloped training program for caviar, afternoon tea and cocktail serviceResponsible for all lounges operation which icluded directing over 100 bartenders, apprentices, porters, hostesses and cocktail serversResponsible for payroll, scheduling and cost control analysis

Las Vegas, NV

Operated two lounges in Bellagio Resort & Casino with a combined revenue of over $10.2 million in which Petrossian Lounge earned the Santé Spirits Hospitality Award for “The Best Hotel/Resort Bar” As Manager on Duty, responsible for entire Beverage Operation which included directing over 150 beverage staff in accordance with Company and Departmental.

Chicago, IL

Part of the Opening Management team of luxury hotel The Peninsula in Chicago, which earned a 5-Diamond/5-Star rating in it’s first year of operationOpening Team Manager who assisted in the creation of the Room Service operation, training program and quality service standardsResponsible for the upgrading of the VIP amenity program and catering to their.