Sandy Patrick Email & Phone Number

Indianapolis, Indiana Area

• Work with the business to provide application solutions for internal needs and for external clients
• Managed both agile and waterfall projects
• Managed post project deployment issues and fixes
• Implemented new reporting tool solution to meet the needs of the clients
• Resolve and mitigate project impediments
• Create communication and release notes for new application releases

Indianapolis, Indiana Area

• Work with the business to provide application solutions for internal needs and for external clients
• Integrated an acquired business into the standard operating procedures for project change management processes
• Participate in continuous improvement initiatives for business processes and applications
• Coordinate team training and learning opportunities
• Attend off site Business Analyst training
• Provide team motivation training for Project Management team

Lake Forest, IL

• Liaison between the IS department and business units to understand business priorities
• Work with the business to gather and document requirements for requested system changes
• Coordinate within the IS department teams to design, develop, test, and deploy system changes
• Meet with project team to ensure project is on task or work to make the appropriate adjustments
• Coordinate with business to participate in User Acceptance Testing to ensure we have met business requirements of a project
• Create and coordinate communication/documentation of system changes that have been or will be implemented

Northbrook, IL

• Assign incidents and delegated tasks to Support Center associates
• Escalate issues to other teams within the IS department
• Provide training to new Support Center associates and ongoing training to existing associates
• Write annual reviews and meet with Support Center associates to discuss
• Run reports for Support Center to measure quality and quantity
• Create quarterly goals to help Support Center associates continue to expand their knowledge and experience

Lake Forest, IL

• Processed security requests for new and terminated team members, and changed access for existing team members
• Documented standard processes for reference by team members
• Worked with various teams within the IS department to verify all requirements were met for software deployments
• Deployed and tested various Stericycle developed software upgrades and changes
• Sent out email communications to the company for system outages
• Attended off site Active Directory training

Lake Forest, IL

• Provided support for all internal Stericycle employees
• Worked on various projects and deployments of updated software
• Traveled to various Stericycle sites for acquisitions and upgrades
• Facilitated training sessions for co-workers
• Provided on-call/after hours support for urgent/priority issues