Sandy Patrick Email & Phone Number

Indianapolis, Indiana Area

• Work with the business to provide application solutions for internal needs and for external clients• Managed both agile and waterfall projects• Managed post project deployment issues and fixes• Implemented new reporting tool solution to meet the needs of the clients• Resolve and mitigate project impediments• Create communication and release notes for new application releases• Prioritize requested changes and challenge the purpose of the change• Challenge project teams to provide efficient solutions• Coordinate team training and learning opportunities• Participate in continuous improvement initiatives for business processes and applications• Coordinating Change Review meetings to review new Project Proposals submitted by the business units• Managing administrative duties on Replicon Timesheet and reporting• Member of the fun planning committee to enhance team building and culture• Managing a large global platform strategic project with 10 + modules and teams• Answering internal and external auditor inquiries for completed projects• Implementing Standard Operating Procedure improvements to mitigate audit findings• Ability to manage multiple projects at a time

Indianapolis, Indiana Area

• Work with the business to provide application solutions for internal needs and for external clients• Integrated an acquired business into the standard operating procedures for project change management processes• Participate in continuous improvement initiatives for business processes and applications• Coordinate team training and learning opportunities• Attend off site Business Analyst training• Provide team motivation training for Project Management team• Update documented processes for Project Management

Lake Forest, Il

• Liaison between the IS department and business units to understand business priorities• Work with the business to gather and document requirements for requested system changes• Coordinate within the IS department teams to design, develop, test, and deploy system changes• Meet with project team to ensure project is on task or work to make the appropriate adjustments• Coordinate with business to participate in User Acceptance Testing to ensure we have met business requirements of a project• Create and coordinate communication/documentation of system changes that have been or will be implemented

Northbrook, Il

• Assign incidents and delegated tasks to Support Center associates• Escalate issues to other teams within the IS department• Provide training to new Support Center associates and ongoing training to existing associates• Write annual reviews and meet with Support Center associates to discuss• Run reports for Support Center to measure quality and quantity• Create quarterly goals to help Support Center associates continue to expand their knowledge and experience• Attended off site Team Leader training

Lake Forest, Il

• Processed security requests for new and terminated team members, and changed access for existing team members• Documented standard processes for reference by team members• Worked with various teams within the IS department to verify all requirements were met for software deployments• Deployed and tested various Stericycle developed software upgrades and changes• Sent out email communications to the company for system outages • Attended off site Active Directory training

Lake Forest, Il

• Provided support for all internal Stericycle employees• Worked on various projects and deployments of updated software• Traveled to various Stericycle sites for acquisitions and upgrades • Facilitated training sessions for co-workers • Provided on-call/after hours support for urgent/priority issues