Sandy Ramsey Email & Phone Number

Rehovot, IL

Chanhassen, MN, US

• Provide administrative duties to a diverse group of departments with excellent customer service including an upbeat, approachable attitude.
• Represent IDI with a welcoming first impression to visitors, customers, vendors and employees.
• Answer incoming calls, directing leads to appropriate rep, gathering contact info to send out to ensure follow-up.
• Efficiently distribute incoming and outgoing mail, maintaining the postage meter, folding machine and copiers.
• Enable employees to work efficiently by ordering and stocking office and kitchen supplies. Oversee cleaning company and provide extra services for meetings and events.
• Maintain and publish company directory by keeping all 55+ locations current to provide accurate information for lead distribution and point of contacts. Publish corporate directory for executive team with pictures and.

Chanhassen, MN, US

Livonia, Michigan, US

• Dedicated to supporting the needs of our customers by advocating and ensuring high levels of retention for the company. Providing a helpful and inviting customer service experience from beginning to end of a project by.
• Working as the single point of contact, ensuring questions are answered with accuracy and speed, understanding and anticipating the needs of the customer and building a long term post-sales relationship.
• Communicate with customers via phone/email/chat responsible for listening for themes and communicate feedback trends to leadership and sales agencies.
• Manage individual customer order activity, delivering an exceptional end to end order entry experience, focusing on order accuracy and responsive to escalating concerns generated from our customers.
• Act as a product consultant, articulating technical product specs, features and benefits, making recommendations based on customer needs.
• Advocate for customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end.

Rehovot, IL

• Managed daily operations of satellite office. Provided executive support to Chief Innovation Officer, Director of Innovation, and Engineering team with a total staff of 16. Expedited business, discovering operational.
• Maintained multiple calendars, keeping schedules productive yet flexible, using discretion when accepting invitations.
• Coordinated global travel, meetings, logistics, and expense reporting. Anticipated known issues and established protocols to address changes.
• Created purchase order tracking system that provided visibility to cost, vendor, lead-times, and order status.
• Developed team activities which promoted employee engagement and rapport resulting in a cohesive work environment.
• Improved efficiencies by uploading and retaining accurate Engineering documentation, invention disclosures, and Safety Data Sheets (SDS).

Rehovot, IL

• Supported Chief Marketing Officer while 80% virtual. Coordinated complex calendar, scheduled team, and quarterly business meetings and trainings. Trusted to conduct preliminary calls with team members, vendors, clients.
• Established effective communication, utilizing Jabber, WebEx, Skype, texting, and email, which enabled timely and vital decision-making.
• Arranged in-person and virtual conference calls (up to 100+ attending on-line) across multiple time zones. Provided agenda, logistics, WebEx, and catering requests. Effectively anticipated any technical issues to offer.
• Planned extensive global travel itineraries, prepared required visas, and passport needs, responding quickly to rapidly changing business needs while aligning with corporate travel policies.
• Completed expense reports with proper documentation to ensure quick turn-around of reimbursements.
• Onboarded, trained, and mentored Executive Assistants, increasing productivity through improved knowledge with policies and procedures.

Rehovot, IL

• Directed day-to-day operations of corporate office delegating assignments, directing staff, and providing HR support. Supervised VP of First Impressions (receptionist), providing consistent, friendly, and reliable.
• Acted as Project Coordinator for 3 large building projects, managing to 100% budget, organization, space planning, and transition of 6 departments to a new building.
• Refined and implemented pre- and post-hiring process, including on-site and remote onboarding, which led to engagement and connection among employees.
• Sustained WebEx platform for company meetings, which enabled all locations to meet, communicate, and collaborate first-hand.
• Governed highly confidential information, while exercising required discretion, maintaining the integrity of the company.
• Administered ADP, Success Factors, recruiting platform (ICIMS), and background checks following HIPAA compliance, ensuring all employee information was accurately entered and maintained.

Rehovot, IL

• Assisted VP of Sales and 25 Sales Executives. Streamlined sales processes for an efficient and productive sales organization. Managed multiple process improvement initiatives, regularly solicited feedback from top.
• Formulated and coordinated Annual Worldwide Sales Conference, grew attendance from 40 to 200, negotiated contracts, and maintained 100% compliance with a $500K budget.
• Led multiple cross-functional teams with 6-20 members. Reworked sales order process using the Six-Sigma approach, significantly improved the quote-to-product shipment from 90 to 30 days.
• Applied and deployed sales tools (CRM’s, ERP’s, Price Lists), which increased sales productivity, comprehensive reporting with complete visibility to executive team.
• Provided continuous training and support to sales for processes, software, and hardware. Resulting in utilization and compliance, contributing to the success of automation implementations greatly.
• Founded the Top Gun and President’s achievement levels for Sales and Distributors, which increased sales from $1M to $2.5M.

Rehovot, IL

• Supervised Order Processing and Data Entry teams and hired temporary employees.
• Planned and coordinated Annual International Distributor/Reseller meetings.
• Trusted and skilled liaison for Worldwide Distributor/Reseller network.

Marshall, Minnesota, US