Build and submit solution validation documents (SVCs) and solution qualification requests (RPQs); support RPQ case intake; handle technical inquiries on products and services. Deliver all services to the field within defined SLAs and Quality measurements. Logging of requests in order to provide accurate tracking of cases around various Sales and Presales requests Escalation of problems when appropriate to Team Leader and Manager Work closely with the Presales and Sales teams in building solutions and quotes Development of technical hardware/software quotations and configurations, including full product specifications and pricing. Perform technical configuration requests with configuration tools; address/resolve configuration issues Create current state technical drawing diagrams

- Network equipment monitoring with Proactive and Reactive responses to incidents. - Troubleshooting IP networks, WAN technologies and resolve all related issues. - Managing cases/tickets and coordinating with different internal/external entities for resolution along with performing technical escalations to different problem management teams and follow standard processes and procedures. - Follow up and make scheduled call backs to customer when necessary. - Obtain and document data integrity issues getting valid Reason for Outage when applicable. - Provide technical support and assistance to senior technicians on site whenever required.