Sandy Scott Email & Phone Number

Fort Worth, Tx, Us

Dallas/Fort Worth Area

• Monitor and troubleshoot EMC Smarts alerts (servers, applications and networks) or Service Manager escalations.• Troubleshoot Microsoft Windows Server 2003 and Server 2008. • Troubleshoot Dell blade servers and Dell chassis using OMSA and CMC. • Complete change/RFC procedures to restart servers, replace server hardware, schedule vendor datacenter visits. • Monitoring EMC Networker/Avamar backups and troubleshoot failed backup jobs, also mount and label tape media. • Perform conference calls with other departments and shift turnovers. • Responsible for outage updates, tickets, calls or emails.

Dallas/Fort Worth Area

• Monitor and troubleshoot LogicMonitor alerts (servers, applications and networks), responsible escalation and daily procedure tasks. • Troubleshoot Microsoft Windows Server 2003 and Server 2008. • Following documented procedures to deploy patches, restart servers, perform system updates and department escalations.• Monitoring SQL jobs/ACH and run SQL scripts via Microsoft Studio 2008. • Monitoring backups and resolving failed jobs, tape media import/export rotation. • Update ticket queue and shift turnover.

Irving, Texas Area

• Monitoring and addressing alerts per NOC department SLA.• Address user Outlook email and configuration problems.• Responsible for handling network outages, server alerts, creating tickets, sending emails, and following escalation procedures. • Following documented procedures to deploy patches, restart systems, maintain system uptimes and perform system updates. • Monitoring backups and resolving failed jobs, tape media import/export rotation. • Updating ticket queue and turnover, from trouble ticket programs.

Carrollton, Tx

Monitor and address SCOM alerts per NOC department SLA. Responsibilities include handling network outages, server alerts, creating tickets, sending emails, and following escalation procedures. Follow documented procedures to deploy patches, restart systems, maintain system uptime and perform system updates. Other duties include monitoring backup and resolving failed jobs, tape media import/export rotation. Monitor NOC email box for reports and alerts of problems from monitoring applications. Compose shift report at the end of every shift, update ticket queue and turnover.

Greater Los Angeles Area

Primary responsibilities include addressing monitor alerts, creating tickets and following escalation procedures. Monitor Linux servers and applications for system errors or events. Interact with the recovery team and/or vendors during critical network outages. Follow documented procedures to deploy patches, restart systems, maintain system uptime and perform system updates. Maintain NOC email box and alert notifications of problems from monitoring applications. Compose shift report at the end of every shift, update ticket queue and turnover. This was a work from home

Morning duties include checking file and system backup jobs results and perform tape media export/import process. Follow operations duty check list and complete outlined procedures; verify Windows 2003 server health and connectivity using HP Open View, investigate or resolve automatic email alerts from monitoring tools. Perform Windows 2003 server maintenance, system reboots and hardware upgrades. Install new servers to data center racks. Afternoon duties include helpdesk related issues; applications, printer installs, laptop problems and conference room projector setups. End duties include creating a shift report of close/ongoing tickets and ensuring backup jobs start successfully.

Primary duty included monitoring and troubleshooting Cisco 3549/2600 routers and 2948/ 2950 series switches. Upgrade Cisco IOS/CAT firmware versions and initial setup configure (including VLAN and WAN). Troubleshoot routering protocols and latency issues. Other duties included server file/system backups using Net Backup application and performing tape media export/import rotation. Also provide help desk support to 45+ local office users (assist software and printer installs or computer problems). Create troubleshooting procedures and Visio network diagrams. Investigate and resolve automatic email alerts from monitoring tools. Other duties include Windows 2003 server ghosting/Virtual Machines and Windows Update roll outs.

Monitor and troubleshoot company infrastructure systems and network. Maintain SLA by ensuring Microsoft 2003 Web (IIS) servers, SQL servers and routers, connectivity and health; diagnose and investigate outages/events affecting production aspects. Provide all relevant information to parties via phone (On-Call), verbal or email notification and forward to appropriate staff/vendor/ISP liable per escalations procedures. Other duties include tape media rotation/backup. Also support end-user request/issues; Active Directory account, Email (Outlook) and company application problems. At the end of each shift generate a shift log report using Excel and summary email including all the details of maintenance activity, events and open tickets to be addressed.

Provide technical support for T1, DSL, Cable, and dialup Internet solutions for commercial retail sites. This consists of troubleshooting VPN policies, LAN/WAN configurations and firewall settings. Daily activities include working with other ISP's regarding carrier outages, circuit problems or provisioning issues. Also provide IT/desktop and POS system support. Other duties are DNS resolution (A records, PTR records and C names) and email access (smtp/pop3 server settings). Use Cisco CLI on 2600 model routers and troubleshooting dedicated services (Serial/Frame-Relay/PPP/ATM Interfaces). Troubleshoot IP routing protocols; BGP, MPLS, EIGRP, RIPv2 configurations and diagnostic commands. Knowledge of VOIP devices/settings and SIP protocols. Create, update and track cases in ticket database.

Bachelor'S Degree, Network Communication Management

Education record

Education record