Sandy Smith Email & Phone Number

Cordele, Ga

Achieve customer service objectives by resolving problems, determiningsystem improvements and implementing change. Develop and maintain customer service training program. Review monthly reports for customer service call and email workload with staff while identifying areas that require improvement or escalation. Work alongside other department managers to discuss and implement improvements to customer service. Maintain a positive, high energy work environment while maintaining customer integrity. Develop and oversee the Project Management department. Conduct weekly calls with key stakeholders.

Cordele, Ga

Determining and dispatching of warranty service. Fielding customer calls while maintaining a positive environment for growth and development.

Cordele, Georgia, United States

Evaluate and process warranty claim forms for service request and processing of payment. Dispatch service technicians to sites. Perform over the phone troubleshooting of HVAC systems. Process parts orders, RMA's and credit memos in Syteline and CloudSuite9. Cultivate and maintain large customer base.

Greater Atlanta Area

Civilian Liaison for Military families. Conduct briefing for deploying Units and Brigades. Host outing for both family members and Soldiers. Transition members of Armed Forces from Deployed status to Stateside.