Sandy Sultz Email & Phone Number

Helping camps and volunteers build quality camp experiences

San Diego County, California, United States

In my recent role, I managed multi-track day camp programs and two sleepaway camps, providing enriching experiences to over 2,500 campers annually. My responsibilities included ensuring compliance with American Camp Association and health department standards across five sites, encompassing food service, equestrian, healthcare, target sports, aquatics, and challenge courses. I also directed property reservations, staffing, and operations for year-round lodging and activities.Achievements:• Successfully restored camp operations post-COVID with a data-driven approach, adapting swiftly to new health guidelines and ensuring a seamless resumption of all activities.• Supervised and trained more than 175 year-round and seasonal staff, significantly enhancing program quality and staff performance through dynamic leadership and comprehensive professional development.• Maintained rigorous standards to secure continuous American Camp Association accreditation and adherence to regulatory requirements from multiple health authorities.• Elevated camper engagement and satisfaction, optimizing program variety and quality, which boosted enrollment and retention rates.

I led a diverse team that included four full-time staff, first aid trainers, and 90 volunteers, coordinating the annual delivery of courses for 5,000 volunteers. My role involved managing outdoor and travel training, ensuring safety compliance, supporting activities to high standards, and spearheading the expansion of online learning platforms. I also led research and evaluation and introduced in-house first aid training to enhance educational offerings and accessibility.Achievements:• Doubled attendance at two annual multi-team events, hosting up to 750 participants to maximize event impact and engagement.• Headed the council’s COVID Task Force, developing and implementing all member-facing policies and communications, including digital program delivery tools to maintain engagement and continuity during social distancing.• Established the IDEA (Inclusion, Diversity, Equity, and Accessibility) initiative, creating frameworks that enhanced organizational commitment to these crucial principles.

San Diego, California, United States

I directed council day camps and managed year-round safety for volunteers, focusing on maintaining high standards and continuous program excellence. I introduced innovative program elements such as extended care, spring break camps, and a Day Camp Counselor-In-Training (CIT) program to diversify and enrich the educational offerings available.Achievements:• Increased day camp attendance by 50% over three years through strategic enhancements to programs and targeted marketing.• Boosted overall engagement and effectiveness by assembling a high-performing team and forging stronger partnerships with community organizations and volunteers, thereby improving program quality and outcomes.• Established engaging training and innovative systems to improve customer experience, increasing advanced troop travel experiences by 300%.

Escondido, California, United States

In this role, I provided attentive and empathetic support to volunteers and families, developing effective merchandising displays and managing transactions and inventory. I also managed rental equipment and handled property use reservations for meetings and accommodations.Achievements:• Enhanced efficiency of inventory management processes through organizational improvements that streamlined operations.• Fostered a collaborative and welcoming environment, significantly contributing to team morale and customer satisfaction.