Tasked initially with installing a robust project management structure, consisting primarily of Scrum with elements of Kanban. Jira / Confluence administrator.Primarily customer-facing, responsible for time and resource planning, risk mitigation and the successful project lifecycle. Reporting to the CEO & COO, and working closely with the CTO and development team leads to help deliver OKRs and relevant reporting.

Recruited to spearhead a new flagship project for J D Wetherspoon and create a baseline for Agile Project Management at NN4M. Managed cross-functional teams of up to 35 frontend and backend developers, architecture, UI/UX designers & QA. Created new ways of working, documentation, and a pragmatic reporting structure, continuously improving on core Agile ceremony in a diverse and expanding business.Drove the high-quality completion of eCommerce projects for major clients including J D Wetherspoon, Nespresso, Arnotts, Brown Thomas, Euro Car Parts, Mint Velvet, River Island, Mothercare & Start-Rite.

Providing a key role focused on achieving strategic business growth. Working to improve operational efficiency and a one-team ethos. Responsible for leading the support, projects and provisioning teams. Directly responsible for the success of: • Inserting Efficient New Process • Motivating Inclusion of Core Values & Improved Work Ethos • Built Team & Company KPIs • Ensuring a ‘WOW’ Customer Service Mentality • Tracking & Measuring Staff Performance via KPIs & Reviews • Efficient Staff UtilisationKey areas of delivery:• Strategic Business Growth• Staff Management• Meaningful Analytics & Key Performance Indicators • Continual Business Justification• Excellent Customer Service & Relationship Management• Staff Recruitment, Training, Exit & Dismissal HR Procedures• Out Of Hours Support Management• Team Support for Technical & Non-Technical Escalations• Enforcement of Standards & Process

Given the opportunity to drive the way the business runs, handling the end to end process between sales and support. Directly involved in development of a rapidly expanding and improving business.Key areas of delivery:• SME Project Management• Staff Management & Training• Data Connectivity & Hosted Services Technology• Development of CRM, Company Process & Procedures• Excellent Customer Service & Relationship Management

Whilst working for the engineering division of KCA Deutag, I increased the efficiency of existing 3D modelling methodologies. This was implemented several times during my year, saving significant costs and resulted in my nomination for the Contribution to the Business awards, where I received 2nd place in the Scottish final.