Sandy White Email & Phone Number

Work directly with Physicians and their staff in an effort to cultivate strong, lasting relationships.Work with physicians to identify service and operational issues that impede physician and patient satisfaction. Communicate service line issues to Directors and Hospital Executive Team.Successfully grew a physician base from 0 to 153 physicians by cultivating strong relationships.Increase potential client base for anatomic and clinical pathology services by practice specialties.Improved current position in the marketplace by analyzing competitors to determine their strengths and weaknesses. Gained 2% market share by improving services and emphasizing competitive advantages.Developed measurable outcomes by identifying areas that would benefit from process improvement.Retained clients by consistently seeking ways to accommodate their needs and providing service recovery.Constantly undergoing a supplement of professional training to assure a fresh approach to business and to stay current on market trends and changes.Implemented a client issue tracking system and service recovery log. Conduct weekly meetings with Medical Director, Laboratory Administrator, and the Hospital Executive Team to address action items.Create opportunities for the Lab, Pathologists, and Hospital Administration to participate in teleconferences and meetings that enhanced our outreach program and Memorial Health System.Address and respond to patient concerns providing thorough follow-up and mutual reconciliation.Created on-line client database for tracking and maintaining purposes.

Supervised preparatory area in the Cytopathology Laboratory to assure rapid, accurate specimen preparations for diagnostic purposes.Served as a liaison for patients, Physicians, and our Pathologists.Actively participated in the design of two laboratories and was instrumental in our successful relocation while maintaining continuity of patient care.Responsible for assuring that our preparatory lab was ready for unannounced CAP and JCAHO inspections at all times by maintaining the high standards set forth by these governing agencies.Interview, hire, evaluate and educate lab assistants in their duties and also take disciplinary actions if necessary.Responsible for developing an annual budget for the preparatory area and maintaining that budget.Provide for patient comfort and safety during fine needle aspiration procedures and complete paperwork according to federal guidelines.Continually monitored prep room accuracy and turnaround times to assure no loss in quality resulting from higher throughput.Responsible for writing procedures and maintaining the Cytology Laboratory Procedure Manual.Served as lead proctor for mandatory MIME proficiency testing.

In Process, Marketing/Business

Liberal Arts, General

Activities and Societies: Basketball and Volleyball scholarship, Who's Who among American College Students

Education record

Activities and Societies: President of National Honor Society Who's Who among American High School Students Student body president

Marketing And Business

successfully completed Mayo Medical Outreach program titled 'Building a Successful Outreach Program'; Successfully completed Miller.