Sandy Willig Email & Phone Number

Miller Place, Ny, Us

Long Island City, Ny

Citibank Online Content Control Manager responsible to identify design gaps, perform production issues root cause analysis, define and manage production issue process improvements and lead corresponding training sessions. Subject matter expert in the International Content Management System tool (TeamSite) file management, conflict resolution, file synchronization and file trace-ability. • Defined methodology for TeamSite file based list testing in the Cards group, reducing production issues by 20%. • Identified the root cause for over 150 production issues in a 2 year time-frame, driving over 75 process improvements.• Led weekly discussions with CMS developers and testing groups on methodology to reduce post-production issues including best practices, additional training, pain points and asset improvements.• Requirements analysis contributed to a 35% reduction, between 2012 and 2013, in the number of maintenance requests that required post-implementation fixes..

Long Island City, Ny

Responsible for release certification and testing of the International Content Management System (TeamSite) Releases including full upgrades. Subject Matter Expert responsible for the analysis of production issues and to technology partners to troubleshoot issues. In-depth testing analysis to developers and project management on design enhancements and defect resolution.• Citibank Online testing Subject Matter Expert.• Tested over 120 content deployments including weekly rate (time sensitive rate data) and weekly business approved content updates. Content includes design enhancements, defect resolution and emergency fixes.• Responsible for content and functionality validation of banking, payment, online customer service functions. Including Mobile, Visually Impaired, Hispanic, ensuring consistency of all changes across all platforms.

Long Island City, Ny

QA Analyst focused on functional testing of online bill payment, transfers, account information, back end posting systems and brokerage for multiple Citibank marketplaces including the conversion of outside banks.• Conducted testing of online banking product software in the Citibank Online Project e-Consumer division, consumer banking. Support production installs.• Go-to-person for trouble shooting/problem solving with developers.• Organized and analyzed data and formulated recommendations.