Sandy Wu Email & Phone Number

Richmond Hill, On, Ca

• Performed regular checkpoint meetings with customers to understand their business model, current challenges, and goals.• Provided consultation and best practice to customers to add value to their business and achieve the goal and resolve their pain points using Dundas BI solution.• Expanded the existing customer relationships by working strategically with the customers to increase the adoption rate, ensure retention, and secure loyalty.• Negotiated and customized the commercials for new sales opportunities and renewals.• Worked cross-functionally with Sales, Marketing, Legal, Finance, IT, Support and R&D to drive customer initiatives within the organization.• Provided demo, training to existing customers about new features in Dundas BI.

Toronto, Ontario, Canada

• Provided Ad-Hoc consulting for clients in various industry fields.• Built POCs and technical engagements for acquiring new customers. • Advised clients on building dashboards and reports with best price and performance in mind using Dundas BI.

Toronto, Canada Area

• Communicated with customers via emails, calls, and Webex meetings to understand their technical issues and business requirements.• Provided solutions to meet the business requirements and resolved the technical issues for the customers in their BI projects. • Acted as a communication bridge between the customers and the R&D team. • Built and diagnosed Business Intelligence Analysis dashboards using Dundas BI.• Worked closely with the Sales Executives to ensure high level customer satisfaction.

Toronto, Canada Area

* First worked as a web developer and developed a couple of web applications such as our corporate site, an account management system, a registration system, and a few more. * Then focused on business analyst role and supported the Project Manager throughout the project's life cycle in an Agile environment.

Montreal, Canada Area

* Team lead development team to design and implement the web application for an on-demand RFP management system.* Manage the team resources and ensure deliverable meets desired requirements.* Design and implement the application though out the software development life cycle. * Strong experience with OO programming skills and databases including MySQL and PostgreSQL.

China

* Designed a database with the Client/Server architecture, using Oracle8.04 as DBMS based on UNIX on server side and Windows98/Window NT on client sides.* Implemented client-side applications for warehouse management subsystem, input & output subsystem, and customer information subsystem with Developer/2000 including PL/SQL, SQL*PLUS, Forms 6i, Reports 6i and Pro*C under Windows OS.

Master'S Degree, Electrical And Electronics Engineering

Graduate Diploma, Computer Science

Bachelor'S Degree, Electric Technique

Training Course, Business Analyst