• Lead analysis and alignment of $4.4MM budget annually.• Work with Third Party Risk Management, Risk, Audit and Cybersecurity to certify compliance with contractor(s) and Federal banking regulations in Archer.• Varicent advisor and liasion on incentive compensation management to Senior Management, Operations, Enterprise Technology and the Governance body for Truist.• Monitor, evaluate and provide recommendations to management on the performance and effectiveness of incentive system.• Develop and proactively manage the Human Capital Systems short-term and long-term budget.• Monitor and enforce contractual adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPIs)• Provide incentive and technical knowledge to Senior Leadership on billable consulting, Request for Proposals (RFPs) and Scope of Works (SOWs/SRs) in Ariba.

• Design, develop and configure multiple variable pay plans (transactional and rollup crediting).• Create test scripts, perform unit test, and SIT (System Integration Testing) of API calls.• Troubleshoot and fix defects while performing preventive model maintenance on multiple production models.• Mentor and provide technical leadership to Configuration teammates.• Design, develop, implement and maintain transactional/aggregated crediting for complex cloud infrastructure (PPO & non-PPO).• Collaborate with cross functional teams to ensure successful deployment.• Manage incident response and root cause analysis.• Lead and deliver post- merger incentive plan conversion and implementation initiatives on time within budget.• Lead, develop and execute post-merger strategies for multiple variable pay plans to leverage the synergies of the BB&T and SunTrust

• Lead a multidisciplinary team to ensure pre and post-merger goals and strategies are executed efficiently.• Communicate project status to make certain support from internal and external resources to ensure alignment at all times.• Certify all projects and defects are prioritized objectively and effectively with internal (ADS, Comp Team and Line of Business) and external (IBM Developer’s and Support) customers. • Develop high-level project plans to satisfy client and compliance requirements, to identify potential implementation options and provide recommendations on deployment approaches.• Maintain an accurate project plan, adhere to deadlines, and communicate weekly project status reports, issues, alerts, signoffs, and closure to the team, management, and clients.• Create a product roadmap and manage deadlines for milestones and deliverables.• Leverage business and technical knowledge to manage projects with large amounts of complexity.• Create project designs and specifications providing a reliable blueprint for implementation.• Lead project and actively configure complex Financial Advisor transactional crediting variable pay plan from Motivator onto Varicent.

Develop and deliver standard and ad hoc reports on sales data.Test and analyze newly created performance based compensation programs.Build and maintain multiple compensation plans for the online, mobile and print marketing representatives and managers.Maintain and reconcile file for sales compensation programs that average $200 million monthly.

Responsible for mid-project recovery for at risk clients.Coordinated the development and implementation of operational changes and workflow enhancements in production and process improvement projects to meet quality and efficiency objectives.Established and executed roadmaps to achieve organizational efficiency and quality improvement goals and objectives while gathering and documenting requirements for developers.Managed and oversaw appropriate action/project plans and ensure execution of the plans against agreed-upon deadlines.

Responsible for managing a team of 15 (exempt/nonexempt) employees, while communicating with executive leadership regarding the day-to-day freight payment operations.Managed daily operations of a payables portfolio ($850 MM) that was comprised of manufacturing, consumer and retail clients.Reduced audit exceptions (aged 90+ days) by 30% in 60 days.Assumed responsibility for administering operational functions for large clientele base through the utilization of proprietary company software to ensure exceptional customer service.Lead business development and process improvement strategies which expanded the customer base and introduce additional business from existing customers.Developed and maintained reporting metrics for senior management and customers.

Developed, executed, analyzed and monitored an operating and capital budget for five satellite branches (200+ employees).Created and implemented a unified incentive based compensation plan corresponding with annual/quarterly financial projections.Analyzed, planed and developed start-up branches in an effort to achieve market share growth, profitability and potential future expansion opportunities.Reconciled monthly balance sheets and expenses variances.

Projected and tracked staffing needs of the Operations Call center in Kansas and Virginia.Principle involved in converting vendor files/spreadsheets into relational database format for charged off debt including but not limited to credit card debt, auto loans and medical bills.Planned, directed and coordinated activities of system analysis/computer programming to achieve milestones and deliverables on time and within budget.Assisted senior level management with strategic planning to achieve production and recovery goals monthly, quarterly and annually.Tracked and forecasted Operations revenue for 350+ call center representatives monthly and quarterly.Generated, implemented and maintained multiple incentive compensation plans simultaneously for 3 national call centers.Researched, designed and engineered performance presentations for various levels of management.