Sandy Cisneros Email & Phone Number

United States

Coral Gables Florida

• Develop and maintain a strong client relationship by being proactive and responsive to the client’s needs before, during, and after the wedding and event planning process. • Establish additional business by cold calling, visiting clients, attending tradeshows, and participating in online networking.• Manage new and incoming wedding and event leads, inquiries, and sales for multiple luxury properties. • Responsible for meeting and exceeding sales goals as established by the Director of Weddings. • Work collaboratively with other members of the wedding team to ensure sales efforts are coordinated effectively. • Partner with operations in providing a customer experience that exceeds the guest’s expectations. • Maintain communication with clients in order to ensure that signed contracts, deposits, and any other pertinent information are received and handled in a timely manner. • Responsible for coordinating, selling, and booking the properties for weddings and events.

Miami/Fort Lauderdale Area

• Responsible for the Human Resources Department and in charge of interviewing, hiring, and training new employees, as well as performing staff evaluations.• Maintain payroll operations and resolve any discrepancies that may occur, while answering any questions or request an employee may have. • Accountable for the cash and credit handling of the property, and assuring every guest is charged the appropriate rate in order to exceed revenue goals. • Assist with implementing and maintaining appropriate financial controls in all departments.• Responsible for the overall success of the property by assuring ultimate guest satisfaction as well as employee contentment, and assuring the property runs efficiently on a daily basis.• Guarantee accuracy of change safe, deposits, banks, accounts receivables, and payables.• Prepare correspondence and memos as needed.

Miami

• Exceeded targeted results in customer satisfaction and provide excellent customer service.• Took on challenges such as lowering F&B Cost, increasing customer loyalty, and minimizing billing errors.• Put incentives into place for the Front Office agents to upsell and create more walk-in reservations.• Received awards such as Inspiration Maker and Guest Experience Champion.

Miami, Florida

• Assured daily Front Office necessities were taken care of and that the property ran smoothly on a daily basis.• Trained new employees on the skills necessary to perform their job effectively. • Self-motivated to provide exceptional customer service experiences.

Miami, Florida

• Met and exceeded guest satisfaction inquiries.• Processed billing, invoices, and claims requested by guest.• Directed phone calls and assured the safety of the guests.

Master’S Degree, Hospitality Administration/Management, 3.880 Gpa

Activities and Societies: Golden Key International Honour Society

Bachelor'S Degree, Hospitality Administration/Management, 3.57 Gpa

Activities and Societies: Eta Sigma Delta

Associate'S Degree