**Note: I was married December 13, 2013, many of my automotive contacts knew me as Golden or Schafer**With nearly 15 years in sales and customer service, my diverse career has taken me from a strong financial base to distribution, retail, manufacturing & exporting in diverse industries including steel, automotive - production & service, grocery, apparel and leasing. Specialties include: Financial Analysis & Margin Accountability, Call Center Management, New Business Development / Sales Plans, Quality & Design, Business Communications (including written job descriptions & procedures); confident Public Speaker.Always at the forefront of customer service, I am a hands-on manager capable of leading the entire sales process from bid stage through prototype, development, testing, manufacturing and production. Communicating closely with my engineering & quality internal partners as well as external North American client partners, I have supported launch of new programs and managed developmental engineering changes while maintaining margin and gross profitability. As a take charge individual, I can be trusted to make solid decisions under pressure. Managers and team mates would describe me as inquisitive, diligent & tenacious working independently or in a team atmosphere.Started working in the family custom picture framing business at age twelve and have continue doing picture framing as a small business / hobby for years!