Sandy O. Email & Phone Number

Mississauga, On

Toronto

•Provided subject matter expert knowledge on products and recruitment process. •Provided consistent communication to the Project Team on meeting agendas, action items, project milestones, and potential delays.•Acted as day-to-day engagement contact for the Talent Acquisition and HR stakeholders.•Ensured project tasks are completed timely and accurately in order to maintain agreed upon timeline goals.•Analyzed client’s current workflow and perform business process evaluation to provide solution recommendations, configuration details and define scope of work. Share recruitment industry best practices.•Worked closely with the technology development and fulfillment teams to ensure product is accurately built.•Provided training to the client on the day-to-day functionality of the software.•Provided training on how to manage the configuration and maintenance of the software for administrators.•Created and maintained project documentation.

Toronto, Canada Area

•Responsible for planning, managing, and successfully implementing new and cycle-based projects for Canadian and U.S. based customers for HR, Payroll, Time & Attendance and Talent related modules.•Identify and communicate project work plans, scope requirements, timeline, and project resourcing requirements.•Work closely with all the key internal and client stakeholders throughout the projects to ensure expectations and deliverables are met.• Revise and communicate, as needed, to meet changing situations.• Prepare, coordinate, and lead meetings between customers and appropriate Ultimate Software Enterprise Delivery Team members.•Manage projects using standard methodology.•Enforce project standards to ensure deliverable quality.•Ensure that both customers and team members are meeting their project commitments in order to assure a successful customer implementation.•Ensure project documentation is complete, current, and archived appropriately.

Toronto, Canada Area

•Key partner in the company wide implementation of Taleo for BMO including but not limited to: business requirements, creation of user guide, training, documenting standard operating procedures, process improvement, post implementation support and all related documentation.•Created and/or assisted in the completion of all implementation related activities including: process maps, action plans, project plans, implementation, issue resolution documentation, communication plans and training. • Worked closely with all the key internal and client stakeholders throughout all projects to ensure expectations and deliverables were met.• Assisted directly with the roll out of all current and future process changes as well as updating the SOPs based on changes related to change requests, internal process changes (templates, tools, net new processes), technology constraints/changes, or changes to our current business rules, or our client’s policies. •Supported teams on escalations related to technology, process, internal projects, documentation, reporting and communication. •Partnered with IT, Production Support, PeopleSoft, Payroll and other domains where an escalation impacts the sourcing/recruitment/operations domain. Provided support based on the type of escalation presented. • Evaluated, lead and conducted the customization of the training and reference material.• Ensured all process related changes are reviewed, amended and documented in an online Standard Operating Procedures toolkit. • Obtained feedback from client when projects or ad hoc request were completed to ensure customer satisfaction and ways to improve services.•Worked with Operations Manager to introduce best practices and gain approval and support on future strategies. •Adhered to the Recruitment Process Standard Operating Procedures (SOPs) to ensure compliance with legal requirements and labor laws.

•Provide day to day recruitment support for assigned businesses under minimal management guidance and in support of business objectives. •Developed sound relationships with management in order to fully understand business needs and how to support their needs.•Currently part of the T&O Audit Task Force reviewing recruiter requisitions for compliance.•Used Njoyn (ATS) and working as a SME for the upcoming Taleo implementation.

•Provided day to day recruitment support for assigned businesses under minimal management guidance and in support of business objectives. •Spearheaded the development and implementation of recommendations related to recruitment practices, programs and processes. •Utilized and leveraged the Recruiting Tool (Njoyn). •Developed and implemented a new Behavioural Interviewing Toolkit to be used by Hiring Managers. This included all trainer and participant materials.

•Acted as a business partner to ensure that the highest quality of HR/Recruitment support is provided. •Developed sound relationships with management in order to fully understand business needs and how to support their needs. •Provided HR/Recruitment advice to business leaders on change management, compensation support, resourcing needs, and employee relations. •Provided general HR/Recruitment support and expertise, diagnosing problems/issues and assisting in the development of solutions as required. •Coached and acted as a counsultant to employees and managers at all levels on issues presented and ensured timely follow-up and confidentiality to all employees. •Participated in Senior Leadership Team meetings to discuss company direction and strategic plans to ensure HR is seen as a business partner.•Liaised with the Hiring Managers to determine staffing needs for all hourly and salaried positions across the market area from Ontario to Newfoundland. All levels and management positions included.•Responsible for the complete recruitment process from identifying the need to the onboarding of the new employee.•Utilized behavioral interviewing techniques based on an analysis of specific job requirements to evaluate the skills and performance of candidates. Certified by DDI as a Facilitator for Star Performers Toolkit.•Coordinated and provided timely feedback to internal and external candidates, ensuring unsuccessful internal candidates receive coaching and potential career development guidance. •Facilitator or co-facilitator for the following DDI courses: Star Performers Toolkit and Managers Success Series. •Mentored and coached to the HR Coordinator on recruitment techniques and procedures. •Used Taleo for our recruitment/applicant tracking database.

Subject matter expert for the Recruiting and Compensation modules including programming.Analyze and review client HR processes to create a statement of work, business and technical specifications. Provide implementation assistance to new and existing clients of a HR Web native application in both French and English.Manage project deliverables, timelines and implementations.Develop analytical tools, including queries and reports for various HR modules.Responsible for testing and quality assurance during implementations and product enhancements including the creation of test scripts and scenarios.Create, enhance and update implementation & training documentation such as training manuals and process flows.Provide training and instructions on HRW@RE to new and existing clients as well as internal staff.Responsible for programming for various modules for existing and new functionality to meet client customization needs and to enhance the standard product.Responsible for product development analysis and implementations including programming.Part of the Product Development Steering Committee.Support sales with demonstrations to prospective and existing clients as required.

Develop sound relationships with hiring managers in order to fully understand business needs and recruitment needs.Coach and counsel employees and managers on recruitment and HR related issues and ensured timely follow-up and confidentiality to all employees.Utilize behavioral interviewing techniques to evaluate the skills and performance of candidates. Communicated and trained managers on a new global recruitment service level agreement process.Evaluated and created new job descriptions to better attract suitable candidates.Analyzed and implemented changes to the recruitment process.

Coached and counseled employees and managers of all levels on recruitment issues and ensured timely follow-up and confidentiality to all associates.Liaised with the Hiring Managers to determine staffing needs including but not limited to positions: Technology Infrastructure, HR, Finance and Management of all levels.Lead sourcing process improvements and process flow documentation. Implemented recruiting activities, including Internet searches, placement agencies, data mining, networking, and other search techniques.Utilized behavioral interviewing techniques based on an analysis of specific job requirements to evaluate the skills and performance of candidates. Designed and facilitated the Behavioural Interviewing (Hiring Stars II) training course for hiring managers as well as internal HR staff.Coordinated and provided timely feedback to candidates, ensuring unsuccessful candidates receive coaching and potential career development guidance.Trained new resourcing employees on processes and related systems.Liaised with the Employment Equity Agency and Student Hire Program.Part of the Key User Committee for Njoyn (Recruitment Management System).Selected to participate in a HR mentoring program

•Developed sound relationships with hiring managers in order to fully understand business needs and how HR can support the needs.•Provided HR advice to business leaders on change management, compensation support, resourcing needs, employee relations and training & development initiatives.• Coached and counseled associates and managers at all levels on issues presented and ensure timely follow-up and confidentiality to all associates.• Liaised with the Hiring Managers to determine staffing needs including but not limited to positions in: IT, Sales and Management of all levels.•Implemented recruiting activities, including on-campus recruitment, Internet searches, placement agencies, newspaper advertisements and other search techniques.•Utilized behavioral interviewing techniques based on an analysis of specific job requirements to evaluate the skills and performance of candidates.•Researched, identified, analyzed, evaluated and created an Recruitment system database (in MS Access) from scratch.•Key player in the recruitment software implementation team and subject matter expert for various ATS - WorkStream (formerly e-Cruiter), Monster Office HQ and Taleo (formerly Recruitsoft).•Facilitator or co-facilitator for the following classes: New Hire Orientation, New Manager Orientation, and Behavioural Interviewing.•Mentored and coached other HR staff in recruitment techniques.•Participated in the Joint Health and Safety Committee.

Developed sound relationships with client base in order to fully understand business needs and how HR can support them.Provided HR advice to business leaders on change management, compensation support, resourcing needs, relocation, employee relations and training & development initiatives.Conducted all interviews for all corporate positions using behavioural interviewing techniques.Organized and coordinated all the recruitment efforts from start to end for the new Quebec and Nova Scotia market for senior management level positions only.Responsible for forecasting, planning and launching all corporate recruitment efforts across Canada. Evaluated and implemented changes to corporate recruitment policies & procedures and some store level policy enhancements.Coached and counseled associates and managers of all levels on recruitment issues and ensured timely follow-up and confidentiality to all associates.Trained management and HR staff in recruiting techniques and behavioural interviewing.Key player in the implementation of a new ATS, e-Cruiter, for all of Canada, including the look and the feel of the web site and the content.Helped and supported the Succession Planning and 360 Feedback process in an administrative capacity.Responsible for all bilingual HR related inquiries for corporate.Participated in the Wellness Committee and an active volunteer in the various community products i.e

Subject matter expert for bilingual recruitment.Coordinated and conducted all bilingual recruitment efforts for the Etobicoke location for all level positions and most of the testing for other offices.Implemented recruiting activities, including on-campus recruitment, Internet searches, newspaper advertisements and other search techniques.Kept abreast of industry recruitment and HR strategies, techniques and trends.Utilized behavioral interviewing techniques to evaluate the skills and performance of candidates. Conducted reference checks.Performed daily client servicing, problem solving, and staffing and employee relation issues for various industries.Performed health & safety inspections for WSIB purposes.Trained new hires on interviewing and recruitment techniques as well as the technical systems.

Bachelor Degree, Sociology / Crime & Deviance

Education record

Took all my courses in French (transferred after my first year)