Director, Consumer Insights
San Diego, Ca
PROVIDE COMMERCE, INC. 2007-2013Director, Consumer Insights (2010-2013)Leading retail e-commerce company with seven brands including ProFlowers, RedEnvelope, and Shari's Berries.Led all aspects of consumer marketing research including team management * Generated insights resulting in over $12 million annual revenue increase using a range of methodologies including conjoint, max-diff, factor analysis, cluster analysis, and other multivariate and user experience (UX/UI) approaches. * Influenced transition from a channel-driven company to one focused on consumer needs through a substantial, state-of-the-art multi-category segmentation project utilizing multiple methodologies including quantitative, qualitative, ethnography, and Customer Journey Mapping.* Drove company-wide adoption of segmentation through reports, presentations, and class creation.* Utilized multivariate testing to substantially improve survey response rates.* Identified and implemented alternative text analysis tool providing increased flexibility at a cost saving of $80,000 per year.* Trained and managed new team members resulting in expanded bandwidth and high team satisfaction