Sandy Stauffacher Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin Area

• Provide professional, timely and accurate resolution of inbound technology related problems
• Provide instruction and guidance to less senior team members on new tasks and assignments
• Assist with trend and root cause analysis; identifying and communicating problems trends and gaps in department knowledge required to resolve specific problems
• Establishes, fosters and maintains relationships with other IT teams
• Provides support with project planning through the development of individual work plans

Madison, Wisconsin Area

• Assists shops, independent adjusters, insurance clients and vendors with the Performance Gateway and Performance Claims websites via phone and email
• Conducts Performance Gateway and Performance Claims training to shops as needed
• Assists shops and clients with the Performance Alliance website
• Conducts Performance Alliance training to shops as needed

• Manage weekly projects including generating quotes, verifing art composition and copy of product and data entry responsibilities including setting up new items
• Prepare reports as needed
• Training co-workers on Monarch/Foundation and Excel

Monroe, WI

• Answered incoming calls
• Entered orders and file paperwork
• Created documents as requiredThis was a temporary holiday position.

Middleton, WI

• Answered incoming calls and forwarded them on to the appropriate department
• Sold ancillary products or services when needed

• Daily management of professional hearing aid accounts
• Partnered with customers to build business through marketing tools that included helping to build their online presence, customized promotional packages, presentations, and product brochures
• Met personal objectives and department calling metrics every quarter, exceeded 2010 sales goal by 10%, and was 2010 PHA Sales Representative of the Year
• Established new professional hearing aid battery accounts, built and maintained prospect file, and developed marketing materials and communications for current and prospective accounts
• Trained and supervised temporary sales representatives for a prospecting project

• Private Label and Industrial Division
• Coordinated and developed Industrial website and on-line catalog to enhance product branding
• Project manager for the launch of new private label SKUs which included forecast analysis, graphics approval, contract development and compliance, and all other internal processes
• Developed recommendations, customer presentations, and competitive market assessments for all sales managers
• Forecasting and planning for all private label battery products
• Managed ordering samples, displays, and fulfilling creative requests

• Assisted sales team with account management and all promotional materials
• Managed sample inventory, coordinated with graphics department on promotional material
• Facilitated communications between the sales team and all other departments

• Managed customer accounts and encouraged account growth through sales promotions
• Assisted brokers with customer needs and ensured product shipping satisfaction and post-sale product performance
• Provided first level support for customer relationship management system

• Answered incoming calls, facilitated customer requests, maintained customer accounts, and assisted sales representatives and brokers with customer needs
• Maintained pricing and managed vouchers and credits for accounts

Madison, Wisconsin Area

• Answered incoming phone calls for President of company and senior staff
• Typed communications
• Filed paperwork

Madison, WI

• Responsible for spare parts sales and accurate and timely spare parts order shipments
• Served as primary customer contact
• Performed credit and invoicing functions
• Maintained customer database

Madison, Wisconsin Area

• Performed general clerical duties
• Maintained company files
• Organized literature and product files
• Assisted Accounts Payable with ledger entries
• Managed office supplies and promotional materials

Madison, Wisconsin Area

• Managed a fast paced market research phone bank
• Assisted in the hiring and initial and on-going training of employees
• Created concise reports daily
• Directed callers in daily projects
• Assisted in everyday office duties.

Madison, Wisconsin Area

• Performed inventory functions
• Merchandised and adjusted stock according to corporate directives
• Organized stock room
• Attended to customers
• Assisted in cashier duties when needed

Madison, Wisconsin Area

• Assisted in scheduling, payroll and daily business reports
• Ordered, merchandised and implemented corporate procedures regarding stock
• Attended to customer complaints and assisted in inventory

Madison, Wisconsin Area

• Managed a phone bank consisting of ten to twenty callers
• Prepared daily project reports
• Maintained caller morale to focus on achieving project goals

Certificate, Comptia A+

Ba, Fine Arts - Theater

Activities and Societies: Art Club, Forensics, Theater Fraternity