Responsible for operations, marketing, special events, and communications for nonprofit in child welfare sector, devoted to closing the gap between state social services and the needs of children living in foster care. Responsible for:• Standardizing processes and systems to communicate with donors and prospective families, tracking volunteer hours/monetary value, establishing donor management and volunteer database• Creating innovative campaigns to procure supply donations and grants, saving approximately 20% of total budget• Social media management and content development, newsletter and special event updates via email management technology• Liaison for Department of Children and Family Services

Just Cozy USA is a seasonal retailer offering an exclusive line of apparel and accessories during third and fourth quarter in over 100 premium shopping centers across the country. We work hard during the season and enjoy life balance in the off season.* In the 2017 USA brand launch, I was a District Manager for 23 seasonal stores, responsible for full cycle recruiting, hiring, training and store operations. Oversaw all aspects of opening stores and kiosks, including merchandising, inventory, sales training, procurement, local licensing, social media and mall management relationships. Successfully led customer-focused teams to a strong US launch and first season sell-through and close.

Liaison for Senior Vice President, Retail Services, to 40+ internal business units. Responsible for prioritization, coordination and execution of organizational initiatives impacting 760+ retail stores and field support.• Direct communications to 100,000+ associates, overseeing multiple mediums, including: email, internal digital platforms, task/labor management system, conference calls, webinars, video, and print• Accountable for digital platform hosting all store news, standard operating processes, reference documents and key operating information• Plan and produce annual manager destination event launching stores into the 4th quarter holiday selling season (1,400 participants)• Author executive messages and presentations

Developed standardized communication strategies, policies and procedures for internal stakeholders to meet organization goals and build positive impressions on sales force culture, operations and behaviors. Ensured consistent messaging, brand and visual identity to support strategic organizational goals and key objectives through relevant, understandable and actionable communications. • Managed a team of eight communication consultants and translators who delivered all internal associate-facing communications• Reduced redundant messaging and unplanned task assignments by ~60% in six months; worked closely with key stakeholders to manage change and expectations

Single point of contact for Sears, Kmart, and in-house brands Shop Your Way and Integrated Retail Labs to provide pragmatic learning solutions coordinated between communications, translation, eLearning, media and technology teams. • Managed a team of high-performing Learning Solution Architects who delivered various learning solutions in a timely manner, considering priority, budgets, audience and available resources• Worked with key stakeholders and business partners across the organization to build trusted relationships necessary for facilitating project negotiations

Oversaw all shrink and safety communications to field and corporate teams, prioritized messages from senior leadership and ensured messages were received positively by diverse audiences.• Developed Loss Prevention Leadership Development Group• Continuously analyzed and streamlined work processes to maximize organizational productivity

Responsible for the delivery and effectiveness of retail sales training curriculum for management trainees and managers for 76 Chicagoland banking centers and 400+ employees.• Developed and delivered a national sales training and transition program for Bank One/Chase, NA in-store banking center employees during a high profile corporate merger• Assessed district and market training and hiring needs. Recruited and trained 125-150 new college graduates annually• Developed and led orientation sessions and follow-up coaching for new hires