Sandy J. Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

• Manage the healthcare onboarding team which consists of 6-8 team members across four different product lines and four types of 3rd party integrations. Developed strong collaboration efforts with cross-functional teams.
• Continuously working cross functionally with other departments including finance, legal, sales, product, development and support to update documents and procedures so team members are efficient and well informed..
• Always looking for ways to improve overall implementation performance including the development and continuous improvement of processes.
• Train new employees on department procedures and software systems.
• Responsible for managing the entire implementation lifecycle for ESO products; including project intake, set-up, kick-off and managing customer expectations of different ESO products, including customer.
• Manage client expectations through weekly or bi-weekly status calls and project plan review, drive client deliverables, provide product demonstrations and exercise scope control to ensure project completes on schedule.

Asutin, Texas

• Compiled and interpreted data on competitors to analyze prices, sales, market trends and consumer base.
• Coordinated health fair events, trade shows and cross marketing events through partnerships with various health service providers, companies, hospitals, churches, and the city.
• Handled all membership administration duties including processing contracts, scheduling appointments, and preparing mass mailouts.
• Manage client expectations through weekly status calls and project plan review, drive client deliverables, provide product demonstrations and exercise scope control to ensure project completes on schedule.

Austin, Texas Area

• Responsible for all business operations inclusive of leading a team of eight employees.
• Nationally recognized for marketing plan used at Grand Opening for Liberty Fitness and developed a template for other Liberty Fitness franchise owners.
• Assisted with bookkeeping and accounting duties including reconciliation, accounts payable and receivable, invoicing and billing.
• Drafted correspondences, analyzed expenditures, and other financial reports to develop plans, policies, and budgets for increasing profits and improving services.
• Performed all HR functions including application screening, interviewing, checking references, conducting new- hire employee orientation, developing policies, conducting employee evaluations, developing compensation.
• Created marketing materials to maintain consistent, high quality message and presentation.

Austin, Texas Area

• Liaise with studio members, vendors and the general public.
• Managed marketing budget and organized all community and special events.
• Increased awareness in the community by representing the health club in community functions.
• Mastered cost containment with media plan by stringently monitoring financial—stretching dollars to achieve desired outcomes.
• Examined and analyzed statistical data to forecast future marketing trends using qualitative and quantitative measurements.
• Designed monthly wellness newsletter to inform and educate members on health and fitness and to inform the community of the health club projects and progress.