Sandy Tu Email & Phone Number

Burnaby, BC, CA

Vancouver, British Columbia, Canada

• Provide administrative support to senior management and sales/customer service teams, ensuring seamless operations and client satisfaction.
• Process sales orders with accuracy and timeliness, adhering to department policies.
• Generate and analyze weekly and monthly sales reports to assist strategic decision-making.
• Manage client relations by addressing billing issues, service inquiries, and troubleshooting concerns.
• Collaborate with accounting and sales teams to process contracts efficiently.
• Work with Product Management to incorporate customer feedback into product development.

Burnaby, BC

• Managed internal work orders for new and used vehicles to ensure quick turnover and productivity.
• Supervised the car rental fleet, ensuring vehicles were maintained and available as needed.
• Onboarded and trained frontline staff, coordinating internal and external training sessions.
• Acted as a liaison between service and sales teams to improve customer experiences.Key Achievements:
• Revamped work order processes, increasing operational efficiency.
• Strengthened collaboration across departments, improving customer satisfaction scores.

Burnaby, BC

• Provided a welcoming first impression for all visitors and customers, ensuring a high-quality service experience.
• Scheduled appointments contacted customers about outstanding service campaigns, and managed recall notifications.
• Performed administrative tasks, including cash summaries and data entry to maintain accurate records.

Vancouver, Canada Area

• Managed e-commerce platforms, including Shopify and Amazon, to optimize online sales and distribution.
• Developed and executed in-store and online promotions to drive brand awareness and customer engagement.
• Partnered with organizations to promote product launches and increase foot traffic.Key Achievements:
• Boosted online sales through targeted social media campaigns.
• Expanded brand reach through innovative promotional strategies.

Vancouver, Canada Area

• Coordinated daily activities of managers and clients, ensuring smooth operations.
• Developed and launched the e-commerce platform Chic Beauty Boutique, driving online revenue growth.
• Improved bilingual customer service to cater to a diverse clientele.Key Achievements:
• Successfully branded and marketed a new e-commerce platform.
• Enhanced customer satisfaction through timely and effective communication.

Vancouver, Canada Area

My role as a Guest Services Attendant included working in a fast-paced, hectic customer service environment. Learning how to handle all types of guests with exceptional care and effort allowed me the skills to provide for a varied customer base. This position also taught me proficiency in computer-based point-of-sale systems as well as skillful cash.

Marketing Management- Communications Certificate, Marketing/Marketing Management, General

Associate Of Arts (Aa), Sociology

Studied in the associate of parts sociology program.