Sandy Ty Email & Phone Number

Montreal, Quebec, Canada

Reporting to the Vice President of Software Engineering, responsible for managing a team of 9 QA Analysts embedded in different development teams.

Montreal, Canada Area

(August 2022 to January 2023)Reporting to the Director of Product Development, responsible for managing a team of 16 Quality Specialists and Test Automation Dev embedded in dev teams across Canada, the USA, and the UK, for Retail X-Series. Key Projects:Unified 18 development teams across North America, Europe, and New Zealand under two streamlined Jira projects, enabling the teams to collaborate efficiently and improve everyone’s ability to make informed decisions.Implemented a defect management process that enabled the support department to follow the progress and communicate more efficiently with the development teams, enhancing customer communication and increasing customer satisfaction.(October 2018 to August 2022)Reporting to the VP of Product Development, responsible for managing a team of between 10 to 23 Quality Specialists and Test Automation Dev embedded in dev teams across Canada, the USA, and the Netherlands, for multiple Retail products. Accountable for hiring and resource planning, performance evaluation, and overseeing release activities for multiple products.Key Projects:Streamlined and improved the defect management process across multiple products to be able to collaborate more effectively across the company and have visibility on the most important issues to solve.

Montreal, Canada Area

Reporting to the Quality Manager, responsible for leading and mentoring a team of about 10 Quality Specialists embedded in different development teams across Canada and the USA. Accountable for managing the bi-weekly release activities.

Montreal, Canada Area

Reporting to the QA Manager, responsible for managing testing activities and dependencies for 3 core Omnichannel products, and the bi-weekly release activities.Actively participating in company process improvements, mentoring QA team members, and collaborating with teams in Montreal, Ottawa, Olympia, and Amsterdam.

Montreal, Canada Area

Reporting to Dev Director, responsible for planning and executing testing on the eCom product remotely in Montreal, while collaborating with the product and development team entirely based in Amsterdam. Accountable to build a QA team and implement QA processes from scratch.

Montreal, Canada Area

Responsible for managing 16 units within two separate buildings, six outdoor and ten indoor parking spaces with an approximate of 26K yearly budget. Accountable for planning and executing maintenance, negotiation with contractors, and planning and leading the annual meeting.Successfully improved the building state and managed to save up to 2000$ yearly on maintenance and billing costs after less than three years.

Montreal, Canada Area

Reporting to the Director of Development, responsible for planning and executing tests. Accountable for reviewing user documentation.

Montreal, Canada Area

Reporting to the QA Manager, responsible for testing Licensing, Data, and Media Management. Accountable for customer communication during beta testing phases and for collaborating with the Support team for escalation processes.

Montreal, Canada Area

Reporting to the Support Manager, responsible for delivering support and problem resolution for Autodesk M&E Creative Finishing products.Key projects:Managed work schedule for the Technical Support team.Created technical training for employees and resellers.Contributed to process improvements through the implementation of SalesForce by testing new processes before deployment and training technicians to ensure a smooth transition.Represented the company at trade shows such as NAB2009 in Las Vegas and IBC 2007 in Amsterdam as a deployment technician.

Certificat En Informatique Appliqué

Course completed: IFT 1810 - Introduction à la programmation

Art Et Technologie Des Médias: Tv Production/ Editing/ 3D

TV production and post-production program, including 3D modeling and animation course.