Sandy Winfield Email & Phone Number

Waterloo, Ontario, Canada

Provide leadership and coaching to the member services team to assure excellence in service delivery and advice so that members experience banking with purpose. Partner with branch manager to assure compliance, and meet operational goals and targets for growth.

Waterloo, Ontario, Canada

In addition to responsibilities as a member services representative, also support personal and business memberships openings and treasury duties.

Waterloo, Ontario

Support day to day banking transactions including assisting with online access inquiries. Ensure that our members receive prompt and knowledgeable responses to all inquiries. Develop and maintain relationships with members to understand their personalized needs and profile Kindred's products and services that are available.

125 Northfield Drive West, PO Box 218, Waterloo, ON N2J3Z9

Worked collaboratively and in partnership with the Director of Benefit Services and other Managers to identify and implement improvements to the departmental planning, policies and operational systems to affect the delivery of high standards of service to Benefit Services members.

Kitchener, Canada Area

Responsible for the overall performance culture and the development, guidance and direction of the contact centre staff. Accountable for managing a team of Underwriting and Processing Managers responsible for responding to and processing broker requests according to our corporate guidelines, in a timely and effective manner.

Kitchener, Ontario

Responsible for the operational direction and leadership of the Operations Departments (Contact Centre, Case Management and Claims Departments). Through leadership and management ensure that productivity standards and service level agreements are adhered to. Ensure that the quality management program incorporates, supports and measures all aspects of.

Kitchener, Ontario

Project lead and champion for recommendation and implementation of Best Practices as a member of the global Allianz team. Initiated and implemented outsourcing of medical assistance case openings with IMP in Bathurst, NB.

Kitchener, Ontario

November 2002 to September 2003 - Director, Contact CentreOctober 2003 to October 2005 - Director, ClaimsNovember 2005 to May 2006 - Executive Director, Service Delivery

Waterloo

Accountable for timely and accurate updating of all plan member data; electronic and paper to ensure information is available for EHC and Dental claims adjudication. Responsible for Medical Underwriting team who determined risk and eligibility for plan members.

Waterloo, Ontario

Responsible for the teams supporting group health, dental and disability inquiries. Key support for escalated inquiries and group office inquiries.