Sangeetha Balakrishnan Email & Phone Number

Experienced, self-led and extremely driven ITIL Consultant, with over 15 years client-facing Consulting, Leadership and Operational experience. Focusing on ITIL Change and Release ManagementProven record of accomplishments in implementing and leading ITIL change and release processes. Deep knowledge and comprehensive experience in managing consulting and operational projects following PRINCE2 ideologies.Demonstrated success in continuous process transitions as well as ITIL process implementation and improvements.Expert in leading multiple large teams and projects from planning to completion in time sensitive high-pressure environments.Articulate communicator with excellent interpersonal skills; coupled with a strong stakeholder involvement and focus to ensure clear strategic directions.Competently manage ITIL process on Waterfall, Agile and CI/CD delivery methodologies.Worked across multiple domains and industries, including:• Telecommunication• Internet Service Providers• Banking and Investment Sectors• Production Industries (Pharmaceutical and Chemical)• IT IndustriesIn my roles, I have been focusing on delivering/managing the following to enable large transformation:• Current State Assessments and Gap Analysis• ITIL Process Implementation and Process Improvement (excellent VISIO diagrams and Presentation)• Building up on Project Management skills adopting PRINCE 2 methodologies• Designing ITIL Process Toolkit (ITIL Process framework)• Service Management Off shoring (Offshorability Analysis)• Design the Service Catalogue• Knowledge Management• Request for Proposal (RFP) • Risks and Issues• Automation of reports (excel macros & VB.net)• HTML coding for the development of internal websiteTechnical Proficiency:Code Repository: TortoiseSVN, Perforce, TFS (Azure DevOps)Build/Deployment Tools: MS BUILD, Groovy, TeamCity, OTBuild, BambooDocument Lifecycle Management: SharePointChange Management Tool: Remedy, ServiceNow, ManageEngine, Clarify, Clarity, JIRA

Listed skills include Itil, Release Management, Change Management, Prince2, and 24 others.