Sangeetha Gopalakrishnan Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

• Experienced in providing consultation, support, and advise to Barclays Business Customers.• Recorded complaints and made investigations with a view to provide instant solutions.• Delivered satisfactory solutions, filed reports of investigations and escalations on a daily basis.• Maintained a constant working and support relationship with the entire team and with remote IT support workers via telephone and chat communication systems.Communicated effectively with clients, providing guidance on KYC requirements, and fostering transparent relationships. Prepared and submitted detailed reports on KYC compliance, highlighting key insights.• Maintained precise and up-to-date records of all KYC documentation and information while effectively communicating with Barclays Business Customers, requesting additional information and providing guidance on KYC requirements.• Diligently monitored and investigated transactions for unusual activity, utilizing advanced tools for compliance.

• Identified issues in performance/functionality of software processes and implemented optimization techniques which resulted in increased productivity• Led discussions with Business Analyst and Team Leader regarding use cases and their feasibility and implemented new features according to specific requirements.• Involved in identifying test conditions and created test design, test procedure specification and test data.• Prepared traceability matrix to ensure adequate coverage of the test cases.• Involved in development and testing in an Agile environment utilizing a test-driven development approach that slashed production bugs by 14% and raised code reliability.• Solved over 98% of troubleshooting tickets without escalation.• Facilitated meetings with clients to review user stories and open tickets which require further investigation in determining the cause of unexpected behaviour in the software application.• Proactively participated in weekly team meetings and gave reports on the projects' progress.

Chennai, Tamil Nadu, India

• Collaborated with developers on designing, developing, testing, and implementing new JSP pages, HTML pages, and Servlets.• Analyzed business requirements, documented business requirements specifications, designed & developed customizable test cases for function/nonfunctional testing.• Identified test requirements and developed customized test cases and writing queries in Oracle to confirm results in the back-end and user interface of the application.• Ensured timely remedying of bug reports on all systems used by my team.• Involved in both front-end and back-end development and integration• Responsible for the development of an automated report generation module for collecting relevant data on sales, purchase, and inventory management enabling improved customer analytics and potential sales opportunities

Master Of Science - Ms, Management

Bachelor Of Engineering - Be, Computer Science, First Class

12Th Grade Higher Secondary, Biology, Maths, Physics, Chemistry, English