Sangeetha Gopalakrishnan
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Sangeetha Gopalakrishnan Email & Phone Number

Experienced software engineer with a strong background in tech support and client relations at Department for Work and Pensions (DWP)
Location: Bootle, England, United Kingdom 5 work roles 3 schools
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Current company
Department for Work and Pensions (DWP)
Role
Experienced software engineer with a strong background in tech support and client relations
Location
Bootle, England, United Kingdom
Company size
18491 employees

Who is Sangeetha Gopalakrishnan? Overview

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Quick answer

Sangeetha Gopalakrishnan is listed as Experienced software engineer with a strong background in tech support and client relations at Department for Work and Pensions (DWP), a company with 18491 employees, based in Bootle, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sangeetha Gopalakrishnan.

Sangeetha Gopalakrishnan previously worked as Executive Officer at Department For Work And Pensions (Dwp) and Validation Officer at Reed In Partnership. Sangeetha Gopalakrishnan holds Master Of Science - Ms, Management from The University Of Salford.

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Department for Work and Pensions (DWP)

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Profile bio

About Sangeetha Gopalakrishnan

Professionally driven and fun ex-techie looking for creative and interactive roles. Experience includes a strong background in computer science engineering with over two years’ industry experience in Client relations, troubleshooting services, IT development, support, and admin roles.

Current workplace

Sangeetha Gopalakrishnan's current company

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Department for Work and Pensions (DWP)
Department For Work And Pensions (Dwp)
Experienced software engineer with a strong background in tech support and client relations
london, london, united kingdom
Website
dwp.gov.uk
Employees
18491
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5 roles

Sangeetha Gopalakrishnan work experience

A career timeline built from the work history available for this profile.

Validation Officer

Reed In Partnership

Liverpool, England, United Kingdom

Mar 2024 - Jul 2024

Business Customer Advisor

Barclays

Liverpool, England, United Kingdom

  • Experienced in providing consultation, support, and advise to Barclays Business Customers.
  • Recorded complaints and made investigations with a view to provide instant solutions.
  • Delivered satisfactory solutions, filed reports of investigations and escalations on a daily basis.
  • Maintained a constant working and support relationship with the entire team and with remote IT support workers via telephone and chat communication systems.Communicated effectively with clients, providing guidance on.
  • Maintained precise and up-to-date records of all KYC documentation and information while effectively communicating with Barclays Business Customers, requesting additional information and providing guidance on KYC.
  • Diligently monitored and investigated transactions for unusual activity, utilizing advanced tools for compliance.
Aug 2022 - Dec 2023

Associate Software Engineer

Hexaware Technologies
  • Identified issues in performance/functionality of software processes and implemented optimization techniques which resulted in increased productivity
  • Led discussions with Business Analyst and Team Leader regarding use cases and their feasibility and implemented new features according to specific requirements.
  • Involved in identifying test conditions and created test design, test procedure specification and test data.
  • Prepared traceability matrix to ensure adequate coverage of the test cases.
  • Involved in development and testing in an Agile environment utilizing a test-driven development approach that slashed production bugs by 14% and raised code reliability.
  • Solved over 98% of troubleshooting tickets without escalation.
Apr 2018 - Aug 2019

Software Engineering Trainee

Till & Aisle Technology

Chennai, Tamil Nadu, India

  • Collaborated with developers on designing, developing, testing, and implementing new JSP pages, HTML pages, and Servlets.
  • Analyzed business requirements, documented business requirements specifications, designed & developed customizable test cases for function/nonfunctional testing.
  • Identified test requirements and developed customized test cases and writing queries in Oracle to confirm results in the back-end and user interface of the application.
  • Ensured timely remedying of bug reports on all systems used by my team.
  • Involved in both front-end and back-end development and integration
  • Responsible for the development of an automated report generation module for collecting relevant data on sales, purchase, and inventory management enabling improved customer analytics and potential sales opportunities
Apr 2017 - Apr 2018
Team & coworkers

Colleagues at Department for Work and Pensions (DWP)

Other employees you can reach at dwp.gov.uk. View company contacts for 18491 employees →

DB Declan Brownlie Declan Brownlie Colleague at Department For Work And Pensions (Dwp)Glasgow, Scotland, United Kingdom, United Kingdom View → PP Paula Powell Paula Powell Colleague at Department For Work And Pensions (Dwp)Greater Plymouth Area, United Kingdom View → KT Katherine Toomey Katherine Toomey Colleague at Department For Work And Pensions (Dwp)London, England, United Kingdom, United Kingdom View → MM Michael Mcclumpha Michael Mcclumpha Colleague at Department For Work And Pensions (Dwp)Saltcoats, Scotland, United Kingdom, United Kingdom View → KH Katie Hobbs Katie Hobbs Colleague at Department For Work And Pensions (Dwp)Norwich, England, United Kingdom, United Kingdom View → IM Ian Metcalfe Ian Metcalfe Colleague at Department For Work And Pensions (Dwp)Newcastle Upon Tyne, England, United Kingdom, United Kingdom View → JS Juan Sanles Juan Sanles Colleague at Department For Work And Pensions (Dwp)London, England, United Kingdom, United Kingdom View → SD Sandy Dewar Sandy Dewar Colleague at Department For Work And Pensions (Dwp)London, England, United Kingdom, United Kingdom View → JB Jane Boylen Jane Boylen Colleague at Department For Work And Pensions (Dwp)Hartlepool, England, United Kingdom, United Kingdom View → NP Nikki Philpott Nikki Philpott Colleague at Department For Work And Pensions (Dwp)Cononley, England, United Kingdom, United Kingdom View →
3 education records

Sangeetha Gopalakrishnan education

12Th Grade Higher Secondary, Biology, Maths, Physics, Chemistry, English

Mahatma Montessori Matriculation Higher Secondary School
FAQ

Frequently asked questions about Sangeetha Gopalakrishnan

Quick answers generated from the profile data available on this page.

What company does Sangeetha Gopalakrishnan work for?

Sangeetha Gopalakrishnan works for Department for Work and Pensions (DWP).

What is Sangeetha Gopalakrishnan's role at Department for Work and Pensions (DWP)?

Sangeetha Gopalakrishnan is listed as Experienced software engineer with a strong background in tech support and client relations at Department for Work and Pensions (DWP).

Where is Sangeetha Gopalakrishnan based?

Sangeetha Gopalakrishnan is based in Bootle, England, United Kingdom while working with Department for Work and Pensions (DWP).

What companies has Sangeetha Gopalakrishnan worked for?

Sangeetha Gopalakrishnan has worked for Department For Work And Pensions (Dwp), Reed In Partnership, Barclays, Hexaware Technologies, and Till & Aisle Technology.

Who are Sangeetha Gopalakrishnan's colleagues at Department for Work and Pensions (DWP)?

Sangeetha Gopalakrishnan's colleagues at Department for Work and Pensions (DWP) include Declan Brownlie, Paula Powell, Katherine Toomey, Michael Mcclumpha, and Katie Hobbs.

How can I contact Sangeetha Gopalakrishnan?

You can use AeroLeads to view verified contact signals for Sangeetha Gopalakrishnan at Department for Work and Pensions (DWP), including work email, phone, and LinkedIn data when available.

What schools did Sangeetha Gopalakrishnan attend?

Sangeetha Gopalakrishnan holds Master Of Science - Ms, Management from The University Of Salford.

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