Sangeetha Gopalakrishnan

Sangeetha Gopalakrishnan Email and Phone Number

Experienced software engineer with a strong background in tech support and client relations @ Department for Work and Pensions (DWP)
london, london, united kingdom
Sangeetha Gopalakrishnan's Location
Bootle, England, United Kingdom, United Kingdom
About Sangeetha Gopalakrishnan

Professionally driven and fun ex-techie looking for creative and interactive roles. Experience includes a strong background in computer science engineering with over two years’ industry experience in Client relations, troubleshooting services, IT development, support, and admin roles.

Sangeetha Gopalakrishnan's Current Company Details
Department for Work and Pensions (DWP)

Department For Work And Pensions (Dwp)

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Experienced software engineer with a strong background in tech support and client relations
london, london, united kingdom
Website:
dwp.gov.uk
Employees:
18491
Sangeetha Gopalakrishnan Work Experience Details
  • Department For Work And Pensions (Dwp)
    Executive Officer
    Department For Work And Pensions (Dwp) Jul 2024 - Present
    Liverpool, England, United Kingdom
  • Reed In Partnership
    Validation Officer
    Reed In Partnership Mar 2024 - Jul 2024
    Liverpool, England, United Kingdom
  • Barclays
    Business Customer Advisor
    Barclays Aug 2022 - Dec 2023
    Liverpool, England, United Kingdom
    • Experienced in providing consultation, support, and advise to Barclays Business Customers.• Recorded complaints and made investigations with a view to provide instant solutions.• Delivered satisfactory solutions, filed reports of investigations and escalations on a daily basis.• Maintained a constant working and support relationship with the entire team and with remote IT support workers via telephone and chat communication systems.Communicated effectively with clients, providing guidance on KYC requirements, and fostering transparent relationships. Prepared and submitted detailed reports on KYC compliance, highlighting key insights.• Maintained precise and up-to-date records of all KYC documentation and information while effectively communicating with Barclays Business Customers, requesting additional information and providing guidance on KYC requirements.• Diligently monitored and investigated transactions for unusual activity, utilizing advanced tools for compliance.
  • Hexaware Technologies
    Associate Software Engineer
    Hexaware Technologies Apr 2018 - Aug 2019
    • Identified issues in performance/functionality of software processes and implemented optimization techniques which resulted in increased productivity• Led discussions with Business Analyst and Team Leader regarding use cases and their feasibility and implemented new features according to specific requirements.• Involved in identifying test conditions and created test design, test procedure specification and test data.• Prepared traceability matrix to ensure adequate coverage of the test cases.• Involved in development and testing in an Agile environment utilizing a test-driven development approach that slashed production bugs by 14% and raised code reliability.• Solved over 98% of troubleshooting tickets without escalation.• Facilitated meetings with clients to review user stories and open tickets which require further investigation in determining the cause of unexpected behaviour in the software application.• Proactively participated in weekly team meetings and gave reports on the projects' progress.
  • Till & Aisle Technology
    Software Engineering Trainee
    Till & Aisle Technology Apr 2017 - Apr 2018
    Chennai, Tamil Nadu, India
    • Collaborated with developers on designing, developing, testing, and implementing new JSP pages, HTML pages, and Servlets.• Analyzed business requirements, documented business requirements specifications, designed & developed customizable test cases for function/nonfunctional testing.• Identified test requirements and developed customized test cases and writing queries in Oracle to confirm results in the back-end and user interface of the application.• Ensured timely remedying of bug reports on all systems used by my team.• Involved in both front-end and back-end development and integration• Responsible for the development of an automated report generation module for collecting relevant data on sales, purchase, and inventory management enabling improved customer analytics and potential sales opportunities

Sangeetha Gopalakrishnan Education Details

Frequently Asked Questions about Sangeetha Gopalakrishnan

What company does Sangeetha Gopalakrishnan work for?

Sangeetha Gopalakrishnan works for Department For Work And Pensions (Dwp)

What is Sangeetha Gopalakrishnan's role at the current company?

Sangeetha Gopalakrishnan's current role is Experienced software engineer with a strong background in tech support and client relations.

What schools did Sangeetha Gopalakrishnan attend?

Sangeetha Gopalakrishnan attended The University Of Salford, Ultra College Of Engineering And Technology For Women, Madurai, Mahatma Montessori Matriculation Higher Secondary School.

Who are Sangeetha Gopalakrishnan's colleagues?

Sangeetha Gopalakrishnan's colleagues are Janet Brookes, Lucy Weaver, Jay Gill, Joanne Espinoza, Marion Potts, Aswin Prabhakaran, Neale Lewis.

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