Sang Le Email & Phone Number

Chicago, IL, US

Arlington, Virginia, US

• Collaborate with cross-functional teams to develop and execute a strategic plan for implementing Okta into the hybrid IT environment.
• Integrate Okta with various applications for SSO/SCIM solutions, ensuring interoperability and a seamless user experience.
• Conduct regular assessment of IAM processes to identify areas of improvements and implement enhancements to increase system efficiency and security
• Automate user lifecycle management processes by leveraging Okta Workflows and Zapier, streamlining onboarding, offboarding, and access procedures, resulting in increased operational efficiency and reduced manual.
• Provide technical support to resolve IAM issues for end-users and IT Support Operations.

Arlington, Virginia, US

Arlington, Virginia, US

• Resolve IT issues through extensive troubleshooting (remote and in-person support) and collaborate with team members where needed.
• Identify and create solutions to increase IT department workflow, process improvements, and infrastructure performances.
• Facilitate training / knowledge share sessions for end-users and team members in computer interfaces, software usage, and other IT areas.
• Provide executive IT support to core leadership team members while maintaining a high level of emotional intelligence.
• Publish technical documents for knowledge base systems for team SOP adherence.
• User administration through Active Directory and Microsoft O365 Admin Center.

Arlington, VA, US

- Provided both deskside and remote support to over 250 end users; troubleshoot, diagnose, resolve, and document hardware, software, and network related technical issues.- Created, responded, escalated, and resolved incidents / service requests. Tracked all outstanding tickets via ServiceNow and JIRA Service Desk platform while working closely with remote.

San Jose, California, US

- Keep internal clients productive while providing on-site support between the Washington, D.C. and the Reston, VA offices.- Identify and improve key documentation & support articles- Evaluate process documentations for efficiency & accuracy in regards to inventory support- Provide training and mentor support for new team members- Collaborate with multiple.

San Jose, California, US

Experienced in the corporate environment with troubleshooting, installing, upgrading desktops / laptops for end users, while maintaining an active SME operations role who works on project coordination, technical writing, policy & procedure assessment / consultation, and employee training & development progressions.

San Jose, California, US

- Collaborate with multiple teams to assess problems and solutions for inventory, event support, video conference rooms, printing equipment, and projects.- Effectively reduce Google inventory expenses through centralized asset ordering and redistribution techniques.- Ensure excellent client/user satisfaction through the SLA of user submitted tickets and.

San Jose, California, US

- Organized and rebuilt storage areas to gain quick and easier access to inventory supplies.- Assisted in the completion of weekly inventory check of all IT equipment including laptops, desktops, monitors, and IP desk phones. - Helped Technical Crew members with side projects that dealt with the collection of various technologies from the entire building.

- Installed and process updates for computers in the department lab. - Provided secretarial and clerical support to center staff and management. - Preserved confidentiality of department and students’ information.- Greeted visitors, conducted tours as needed, provided relevant information to visitors.

- Assessed and responded to OIT user requests to ensure positive user experiences. - Monitored daily operations of computer classrooms.- Performed technical support involving both software and hardware problems.- Submitted troubleshooting tickets into systems to track and sustain further technical support.- Maintained inventory of supplies and performed.