Michael Brown Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Involved with testing processes for new and existing products to meet client needs
• Designed test cases in TestRail and providing test execution based on the analysis of business requirements and technical specifications
• Performed functional, UI, smoke and regression testing on Mobile and Web platforms and devices
• Tested a mobile app by applying Android Studio and Xcode tools to simulate the real device experience
• Identified issues during test execution, troubleshooting and reporting in Jira
• Participated in daily Scrum meetings and sprint planning for discussing the requirements, the findings, bug fixes and latest builds

Maryland, United States

• Drove and expanded sales of wireless devices in a given territory
• Troubleshoot and assisted in setting up Android/IOS devices for customers
• Data Analysis of sales numbers to achieve sales goals

Maryland

• Providing business owners insight, information and understand into their mobile devices.
• Providing group and one-to-one training to show the effectiveness of using smartphones and tablets to increase business productivity.

United States

• Coached, trained, and developed sales team across 9 states
• Sales trainer on Chrome OS. Android, Chromecast, Google Assistant and Google Nest products.
• Data analysis on current market trends to influence project implementation
• Conducted large scale training for company events and store meetings

Baltimore, Maryland Area

• Helped to drive sales and merchandise products in multiple stores.
• Developed relationships to increase sales and reduce return of Google products.
• Conducted group trainings with leadership and sales teams to enhance product knowledge, and strategies to drive sales
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Columbia, MD

• Drove sales through brand awareness in Best Buy
• Trained employees and customers on current and new Samsung phones, tablets and computers
• Reported competitor intelligence to the influence sales tactics
• Troubleshoot and assisted in setting up Samsung tablets, phones, cameras, and computers for customers

Whitemarsh, MD

• Greet customers who come into Verizon Wireless retail location and help create and add value by offering and selling Verizon home services (FIOS, HSI, Direct TV) to new and existing customers.
• Trained new employees and outside sales associate on Verizon FIOS products and sales strategies

Columbia Md, Cockeysville MD, Washington DC

• Responsible for demonstrating the key benefits of Verizon Wireless phones and FIOS products to new and existing customers while providing excellent customer service.
• Hire, manage and train new and current employees sales techniques and increase revenue for area stores and improve performance of sales team.