Experienced Academic Counselor specializing in stock market and forex trading education. Skilled in guiding students through course selection, simplifying complex financial and trading concepts, and enhancing learning outcomes. Proven ability to align academic offerings with student goals in finance and trading.

1)Educated customers on the terms and conditions of the loan to ensure a clear understanding.2) developed business relationship with local merchants and business owners.3) Analysed applicants financial status, credit and property evaluations to determine loan approval.4) Approved loans within specificied limits and refer loan applicants outside those limits to management for approval.5) Handled multi-phone lines6) finalized and booked all documents for closing process.7) Took loan application, filing, answering phones, closing loans, making copies and other office duties.8)Assisted customers in financial decisions to help them achieve their financial goals9) learned credit underwriting techniques and skills.10) Actively marketed and sells all branch products and services to individuals and merchants.11) Stayed abreast of new types of loans and other financial services and products to better meet customer's needs.12) Provided customer service to individuals who enquire and visit office to apply for loans.13) Worked as an individual contributor and as part of the team to achieve organizational objective.14)Conducted KYC verification of loan applicants

*Led transformative initiatives as a Customer Service Executive at ALLSEC TECHNOLOGIES LTD. *Proficient in Salesforce CRM for efficient customer relationship management*Enhanced inbound call management practices, resulting in increased upselling rates and higher customer satisfaction.* Successfully upsold products to customers, contributing to revenue generation.*Consistently surpassed monthly targets.*Recognized for innovative problem-solving and exceeding performance goals.*Played a key role in improving team performance and operational efficiency.*Managed escalated calls and calmed upset customers, maintaining a a customer-focused approach.* Contributed to the overall success and growth of the customer service department