Client: United States Tennis Association (USTA)Role: Program Manager for Digital Data Projects for Community Tennis Division

Enabled accelerated mobilization, onboarding and training of 200 team members for a state government initiative

My wins on the assignment: 1. Utilized servant leadership skills to build and lead high performing, cross-functional team consisting of 40+ system, business and data analysts to help create a unified customer master to enable a 360 view of a customer 2. Improved cross-functional collaboration by converting traditional waterfall work-streams into scrum teams 3. Reduced new team member onboarding time from four weeks to two weeks, by creating effective training materials, user guides and optimized processes enabling resources to quickly assimilate to new projects4. Automated the issue resolution process for business partners by implementing a dynamic issue management solution on SharePoint reducing issue resolution time by 30%

My tenure at NTT Data was filled with ambition, challenges, steep learning curves and lifelong friendships. I learned: 1. How to build and manage high performance teams across geographical locations 2. All about business development by selling my first consulting project to a client through networking3. You can solution almost any problem with whiteboarding (and dry erase markers) 4. Conflict resolution requires transparency and open communication 5. Value-added, impactful delivery can result in clients that turn into lifelong friends 6. How to build solution frameworks that can be applied across industries 7. Importance of caffeine 8. How to create playbooks from scratch including outlining key activities, tollgates, artifacts, RACI’s, governance model, training framework and communication plan9. All about the 80/20 rule (Pareto principle) 10. Importance of being aware of your core values and utilizing that to be successful

I co-founded a digital marketing agency that provided IT solutions to tech startups at value pricing. Our solutions included building brand identity, marketing collateral, social media audience, mobile applications and search engine optimization for a well-rounded online presence. Here are some successful moments we had along the way:* Achieved breakeven in 8 months and increased revenue growth by 150% and 100% in the subsequent years by developing a portfolio of 18 clients and providing them IT marketing solutions including branding strategy, web design and SEO* Designed and built website and marketing collateral, and managed social media presence for several non-profit organizations as donation* Sponsored one year’s college fees for one of our employees enabling them to complete their undergrad degree* Offered coding workshops to all our staff offshore (especially the underprivileged) so they could enhance their income earning opportunities

Capgemini was my first step into the management consulting world; and it was love at first sight. Learned super cool stuff like: 1. Conducting current state assessments and building future state proposals based on industry best practices2. How to get clients to love and trust you 3. The importance of conducting post-meeting assessment to gauge how effective the meeting was and that there is always room for improvement4. Creating status reports and process flows for executive leadership5. Sometimes it’s better to ask for forgiveness than permission 6. Developing proposals (RFPs) and built scorecard to evaluate vendor responses 7. Competitive analysis 8. If you have the right attitude, people will follow you regardless of where you fall in the “food chain”