Who is Sanjay Acharya? Overview
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Sanjay Acharya is listed as Managing Partner at FOI, based in New York, New York, United States. AeroLeads shows a matched LinkedIn profile for Sanjay Acharya.
Sanjay Acharya previously worked as Co-Founder at Kytra Systems and VP, Operations Improvement and Data Science at Akamai Technologies. Sanjay Acharya holds Mba, Financial Management, Strategy from Mit Sloan School Of Management.
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FOI
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Profile bio
About Sanjay Acharya
I excel at fixing tough enterprise-wide operational situations where the path ahead resists straightforward definition. I engineer practical business strategy and tactics to deliver millions of dollars in increased growth, revenue and profit to delight stakeholders and energize teams. I’ve held P&L responsibility, managed budgets up to $45M, directly led teams up to 150, and led outsourced organizations of 500+ in businesses from $15M up to $10B. More than once, I’ve delivered enterprise-wide transformation projects, typically where my predecessors had tried and failed.I have direct industry experience in SaaS, Energy, Consumer Services, Telecommunications, and Financial Services, with expertise and demonstrated results in Strategy Development and Implementation, Enterprise Transformation, Data Science and Analytics, Process Engineering, Lean Six Sigma, Operational Improvement, Post Merger Integration, Sales Lead and Order Management, Customer Care, Logistics, and Financial Statement Modelling and Analysis.As well as 15+ years of real-world business operations leadership and consulting experience in multiple industries and business functions, I hold an MBA from MIT, a BA in Philosophy, Politics, and Economics from Oxford, and a Chartered Accountant designation (plus some bruises from marital arts and military experience). There’s nothing I love better at work than solving hard business problems with a healthy combination of brains and brawn and then helping teams get working solutions in place.
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10 roles · 32 years
Sanjay Acharya work experience
A career timeline built from the work history available for this profile.
Managing Partner
Current
Dec 2020 - Present
Co-Founder
Kytra Systems
Created startup aiming to achieve machine-generated actionable insight into financial and business operations for business leaders, using innovative application of Model Based Systems Engineering (an approach used in complex manufacturing environments) and Data Science.
Aug 2018 - Jan 2019
Vp, Operations Improvement And Data Science
- Collaborating with Sales, Operations, Marketing and IT management, I identify or formulate material business challenges and implement fast, practical solutions that directly affect P&L and customer experience. I’ve.
- Increased upselling, reduced churn and improved gross margins at deal renewal
- Reduced integration times on core security products by 46%
- Cut marketing lead handling time by 75%
- Increased revenue by more than $3.5M by reducing underbilling
- Applied practically-focused data science to cut false alarm alerts in operations centers by 70%, improving customer experience and unlocking annual personnel savings of $6M
2012 - Apr 2018
Vp Operations - Canadian Home Services Division
- Reporting to business unit General Manager, I managed $45M budget and team of 140 employees and 400 outsourced personnel responsible for Customer Care, Billing, IT, Logistics and other shared customer services serving.
- Cutting the time 2M annual callers had to spend on hold, working through IVR options and answering unnecessary questions before being able to explain their problem - saving $1M annually in doing so
- Reducing the backlog of Billing complaint cases from more than 8,000 cases to below 500 and as well as reducing escalated complaint cases from 1,500 to almost 0
- Initiating and leading the deployment of tablets to field technicians, dramatically improving customer service and technician productivity
- Improving average sales conversion rates on inbound calls from 9% to 16%
2011 - 2012
~1 yr
Managing Director, Direct Energy Appliance Services
- Probably the hardest role I’ve ever had: I was invited to take over P&L management of a failing $14M revenue, 150-person home appliances repair business, the second largest in Canada, after several years of.
- Cut monthly operating loss of $0.5M by 45%
- Tripled gross margins to 11% of revenue
- Re-energized and rebuilt the management team
- Developed, won CEO support for, and began execution of medium term recovery planWhen industry and technology made recovery not worthwhile, I made the difficult decision to close the business, creating and owning the.
2010 - 2011
~1 yr
Senior Director, Process Engineering
- Reporting to CIO, I managed a Process Engineering team of up to 30 tasked with improving the effectiveness and efficiency of Sales, Billing and business support functions and delivering software development projects.
- Identifying and implementing $15M in annual savings across Direct Energy businesses, including $8M in bad debt reduction
- After two prior failed attempts by other teams, I was asked to lead the process design and requirements for the upgrade of core billing systems serving 1M customers, managing the 100+ person project to on time and.
2005 - 2009
~4 yrs
Manager, Business Improvement Team
2003 - 2005
~2 yrs
Manager, Audit And Advisory Services
1999 - 2001
~2 yrs
Senior Auditor, Audit
Bdo
1994 - 1997
~3 yrs
2 education records
Sanjay Acharya education
Mba, Financial Management, Strategy
Ba (Hons), Philosophy, Politics, & Economics
FAQ
Frequently asked questions about Sanjay Acharya
Quick answers generated from the profile data available on this page.
What company does Sanjay Acharya work for?
Sanjay Acharya works for FOI.
What is Sanjay Acharya's role at FOI?
Sanjay Acharya is listed as Managing Partner at FOI.
Where is Sanjay Acharya based?
Sanjay Acharya is based in New York, New York, United States while working with FOI.
What companies has Sanjay Acharya worked for?
Sanjay Acharya has worked for Foi, Kytra Systems, Akamai Technologies, Direct Energy, and Qwest Communications.
How can I contact Sanjay Acharya?
You can use AeroLeads to view verified contact signals for Sanjay Acharya at FOI, including work email, phone, and LinkedIn data when available.
What schools did Sanjay Acharya attend?
Sanjay Acharya holds Mba, Financial Management, Strategy from Mit Sloan School Of Management.
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