Sanjay B Email & Phone Number

Canada

Lead, mentor, and develop a team of renewals specialists, providing regular feedback and performance evaluations to ensure individual and team success.Implement and refine strategies to improve the renewals process, ensuring timely and accurate contract renewals while reducing churn and increasing retention.Identify areas for improvement within the renewals workflow, working closely with cross-functional teams (Sales, Customer Success, Finance) to streamline processes and enhance efficiency.Oversee high-value accounts, ensuring customer satisfaction, addressing issues, and acting as an escalation point for any complex or challenging renewals.Monitor and report on key metrics related to renewals, including retention rates, revenue forecasting, and upsell/cross-sell opportunities, ensuring the team meets revenue targets.Assist the team in negotiating contract terms with customers, aligning renewal offers with company policies and customer needs.Work closely with Sales, Account Management, and Legal teams to ensure seamless handoffs and support for the renewals process.Arrange training programs to improve team skills in customer communication, negotiation, and product knowledge.

Hamilton, Ontario, Canada

• Building and maintaining strong relationships with existing customers to understand their needs and ensure customer satisfaction.• Managing the renewal process from start to finish, including identifying upcoming renewal opportunities, negotiating terms, and ensuring contracts are renewed on time.• Meeting or exceeding renewal targets to contribute to the company's revenue goals. This may involve upselling or cross-selling additional products or services during the renewal process.• Collaborating with customers and internal stakeholders to negotiate contract terms, pricing, and renewal agreements that are mutually beneficial.• Providing accurate forecasts of renewal revenue and reporting on renewal performance metrics to management.• Staying informed about Cisco's products and services to effectively communicate their value propositions to customers and address any questions or concerns they may have.• Continuously identifying areas for process improvement within the renewal process to enhance efficiency and customer satisfaction.• Working closely with other teams such as sales, customer success, and support to ensure a seamless customer experience throughout the renewal process.

Montreal, Quebec, Canada

• Working closely with other Renewal Specialists and making sure all the Renewals are Renewed in time. • Reaching out to Account Managers at Partner Companies to get update on the renewal status. • Speaking with End Customers whose License are up for renewal, already expired and assist them to their preferred partner to ensure the license gets renewed. • Sending Follow up emails to IT Managers/Directors about the license renewal. • Working on SFDC and moving Stages according to the interaction with the client. • Updating all the notes on to SFDC and making sure the Renewal Dates are correct. • Updating the Spread sheet upon the interaction with Customers for record purposes. • Sending Renewal Quotes to the partner companies up on request. • Reporting about Renewal updates to Senior Renewal Specialist and Managers. • Updating contact information on SFDC to make sure we reach the right person for all the future renewals. • Regular follow up with End customer and Account Manger to make sure process is going smooth. • Complete knowledge of SFDC and all CISCO tools.

Montreal, Quebec, Canada

Hyderabad Area, India

• Work closely with Hiring Managers to develop position profile and to understand overall needs and requirements. (Description, salary, timing, expectations, etc) • Create a comprehensive job description based on hiring manager specifications to be used to present to candidates and to post to job boards and internal gateways. • Work with Sourcing Analyst to develop appropriate sourcing strategies for each role. • Educate client on the recruiting process and the roles involved in the process • With use of Enterprise applicant tracking technology and innovative recruiting tools, review and select candidates to move forward from the slate presented by sourcing efforts, determine and instruct next course of action. • Develop and Manage strong consultative relationships with hiring managers and candidates. • Solicit and document hiring manager and candidate feedback throughout the interview process. • Disposition all candidates personally contacted in recruiting cycle (phone screen or higher manager interview).

Hitech City

• My responsibilities include sourcing, interviewing and hiring of IT professionals for multiple projects and assignments in the IT services industry. • I am involved in creating and managing a candidate network and queue with a wide variety of IT skills. • Good communication skills, people networking abilities, a good deal of aggression and customer orientation skills were key my success in the job.• Use to serve high profiled clients in USA.• Used to screen candidates according to the requirement.• Used to speak to their Employer.• Maintained an efficient database, with the help of which I could successfully deliver right IT people in right time.• I worked with IT consultants of various experience levels on .Net, Java/J2ee, Oracle, SAP, People soft, data warehousing, mainframes, testing tools, Vice President, Director of Customer Support (Engineering) etc.• While screening the suitable candidates for the job requirements, I have used various IT job portals like Monster, Corp-to-Corp, hot jobs, Dice etc.• I have negotiated with the consultants on different contract terms like Corp-to-Corp, 1099 and Contract-W2.• Keeping in constant touch with the consultants and giving timely feedback to them, helped me a lot in timely delivery of the consultants for the clients’ needs.• I have taken all the steps required to keep the consultants in good hold, by getting them signed the relevant contract statements.• Identified, interview and submit candidates in a timely and efficient manner.• Conducted performance reviews on a weekly basis and report to the concerned officials.• Effectively negotiated pay rates with candidates for contract and permanent positions.• The relationship with the consultant is extended further after he gets placed, I assisted them in signing up the contract forms and I was responsible for getting the timesheets on-time

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Bachelor Of Technology (B.Tech.), Computer Science