Sanjay Dey Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

KRA's : Margin Optimization, Growth, Innovation, Analytics, Client ExperienceLocations : GlobalMeet Financial Targets for the year - Contribute to the P/L of the organizationSpearhead organization level projects in multiple areas

Bangalore, India

Locations Supported : GlobalResponsible to Head Process Excellence and Business Transformation for CorporateFinancials & Consulting : Meet financial targets ; Provide management consulting & strategic support to org. leadership team ; Mentor & Lead organization level projectsDigitization : Lead automation initiatives across the organizationOPEX : Build the Org. DNA around Lean and Six Sigma ; Execute Idea Management EventsInnovation & DNA : Build the Innovation Muscle and Organization DNA around Lean Six Sigma & Transformation ; Institutionalize and facilitate a culture of BQC ( Business Quality Council) for Corporate ; Design, facilitate & launch the Continuous Improvement & Innovation Awards for the organization

Bangalore, India

Locations Supported : GlobalLeading Operational Excellence (OpEx) Service Delivery & Quality for multiple clients globally for HR Shared Services.Responsible for the Client Relationship & Experience towards Contract Delivery and Consulting.Leading Global Business Initiatives on Process Excellence, Service Delivery, OpEx Gains, Data Analytics & Automation, Continual & Continuous Process Improvement, Cost Optimization, P2P, Supply Chain, Supplier & Vendor Management, SLA reporting, BPI etc. for multiple clients and also for in-house processes.Design & Set up Quality, Reporting & Delivery, Business Continuity for clients.Lead Process Re-engineering and drive Standardization projects.Lead Transitions ( Inbound and Outbound ) to meet business goals.Spear-headed projects globally across US, EMEA and APAC focusing on Savings, Process Improvement, CSAT, Efficiency Gains, etc.- also, travelled globally for business requirements.Conduct Six Sigma & Quality trainings & certifications for multiple business units at different sites and mentor improvement projects.Team consisted of Black Belts, SDM’s, Green Belts, QA’s, Data Scientists & Developers.

Bangalore, India

Locations Supported : Europe, Asia PacificHead Service Delivery & Quality at Conduent, Inc., for multiple clients, across multiple locations.Responsible for leading Global Business Initiatives on Process Excellence, Operational Efficiency, Continuous & Continual Improvement, Lean, Six Sigma, Kaizen, LSS, Client Relationship Management, SLA Management, Contract Negotiations, Trainings & Certifications and more.Team consisted of Black Belts, SDM’s, Green Belts and QA’s.

Bangalore, India

Locations Supported : United States, Canada, Latin America, EMEA, Caribbean, APACHeaded Service Delivery & Quality in HRS at Xerox, Inc., for multiple clients, across US, EMEA & APACTeam consisted of Black Belts, SDMs and Green Belts

Bangalore, India

Locations Supported : United StatesIncreased the SDM role span to multiple clients.Team consisted of SDMs.

Bangalore, India

Locations Supported : United States, PhilippinesChanged role to a Service Delivery Manager and ensure that all service delivery for a particular account was handled single-handedly.Team consisted of SDMs.

Bangalore, India

Locations Supported : India, United States, Europe, APACWas responsible to design, implement and test BCP / DRP for the HRO line of business for multiple clients and across multiple locations worldwide. End to end risk management for all locations supported.Team consisted of BCP Managers.

Calcutta, India

Location Supported : IndiaWas a Master Black Belt and Headed Strategic Quality for IBM EastSpearheaded the framework to establish quality department for the business unit and managed the development & implementation of process improvements. Designed and implemented the Green Belt & Yellow Belt certification programs for the BU.Conducted corporate audits. Won ISO 27001 Certification for the business unit.Team consisted of Black Belts, Green Belts, Process Auditors.

Pune, India

Location Supported : United KingdomDesigned, trained, and implemented quality & audit function. Initiated cost savings projects through productivity, quality, waste reduction improvements, and improvement of business processes. Designed Operation Plans for processes transitioned to India. Mentored Green Belt, GB+ and YB projects.Team consisted of Green Belts, QA's.

Bangalore, India

Locations Supported : United States, China, Malaysia, Singapore, IndiaPart of the Pilot Batch to receive the Black Belt Certification. Led cross-functional teams and travelled frequently to Malaysia, China, Singapore & US to effectively execute various projects.Established the black belt certification program within India and other off-shore locations. Coached on-shore and off-shore teams to use Six Sigma tools & processes, acted as change agent and problem solver.

Bangalore, India

Locations Supported : United StatesManaged multiple transitioning and process improvement projects for different services & manufacturing clients.

Gurgaon, India

Location Supported : United StatesWas certified as a Six Sigma Green Belt from GE. Planned, deployed, and led Green Belt projects that produced significant cost savings though productivity & quality, and improved business processes.

Gurgaon, India

Location Supported : United StatesPivotal in transitioning the GE Re-Insurance Process from on-shore to India.Was a member of the pilot batch and was posted in the U.S. during transition.Also got training on Six Sigma Green Belt from the GE University.

Gurgaon, India

Location Supported : United StatesWas responsible to cater to US clients for the GE Appliances business. Was a member of the escalation Helpdesk to handle escalated and critical cases .

Bachelor Of Commerce (B.Com.), Accountancy, Business Administration And Management

Bachelor of Commerce (Honours)

Accounts & Finance

Studied Accountancy & Finance

Class Xth & Class Xiith, Icse & Isc

Class X and XII