KRA's : Margin Optimization, Growth, Innovation, Analytics, Client ExperienceLocations : GlobalMeet Financial Targets for the year - Contribute to the P/L of the organizationSpearhead organization level projects in multiple areas

Locations Supported : GlobalResponsible to Head Process Excellence and Business Transformation for CorporateFinancials & Consulting : Meet financial targets ; Provide management consulting & strategic support to org. leadership team ; Mentor & Lead organization level projectsDigitization : Lead automation initiatives across the organizationOPEX : Build the Org. DNA around Lean and Six Sigma ; Execute Idea Management EventsInnovation & DNA : Build the Innovation Muscle and Organization DNA around Lean Six Sigma & Transformation ; Institutionalize and facilitate a culture of BQC ( Business Quality Council) for Corporate ; Design, facilitate & launch the Continuous Improvement & Innovation Awards for the organization

Locations Supported : GlobalLeading Operational Excellence (OpEx) Service Delivery & Quality for multiple clients globally for HR Shared Services.Responsible for the Client Relationship & Experience towards Contract Delivery and Consulting.Leading Global Business Initiatives on Process Excellence, Service Delivery, OpEx Gains, Data Analytics & Automation, Continual & Continuous Process Improvement, Cost Optimization, P2P, Supply Chain, Supplier & Vendor Management, SLA reporting, BPI etc. for multiple clients and also for in-house processes.Design & Set up Quality, Reporting & Delivery, Business Continuity for clients.Lead Process Re-engineering and drive Standardization projects.Lead Transitions ( Inbound and Outbound ) to meet business goals.Spear-headed projects globally across US, EMEA and APAC focusing on Savings, Process Improvement, CSAT, Efficiency Gains, etc.- also, travelled globally for business requirements.Conduct Six Sigma & Quality trainings & certifications for multiple business units at different sites and mentor improvement projects.Team consisted of Black Belts, SDM’s, Green Belts, QA’s, Data Scientists & Developers.

Locations Supported : Europe, Asia PacificHead Service Delivery & Quality at Conduent, Inc., for multiple clients, across multiple locations.Responsible for leading Global Business Initiatives on Process Excellence, Operational Efficiency, Continuous & Continual Improvement, Lean, Six Sigma, Kaizen, LSS, Client Relationship Management, SLA Management, Contract Negotiations, Trainings & Certifications and more.Team consisted of Black Belts, SDM’s, Green Belts and QA’s.

Locations Supported : United States, Canada, Latin America, EMEA, Caribbean, APACHeaded Service Delivery & Quality in HRS at Xerox, Inc., for multiple clients, across US, EMEA & APACTeam consisted of Black Belts, SDMs and Green Belts

Locations Supported : United StatesIncreased the SDM role span to multiple clients.Team consisted of SDMs.

Locations Supported : United States, PhilippinesChanged role to a Service Delivery Manager and ensure that all service delivery for a particular account was handled single-handedly.Team consisted of SDMs.

Locations Supported : India, United States, Europe, APACWas responsible to design, implement and test BCP / DRP for the HRO line of business for multiple clients and across multiple locations worldwide. End to end risk management for all locations supported.Team consisted of BCP Managers.

Location Supported : IndiaWas a Master Black Belt and Headed Strategic Quality for IBM EastSpearheaded the framework to establish quality department for the business unit and managed the development & implementation of process improvements. Designed and implemented the Green Belt & Yellow Belt certification programs for the BU.Conducted corporate audits. Won ISO 27001 Certification for the business unit.Team consisted of Black Belts, Green Belts, Process Auditors.

Location Supported : United KingdomDesigned, trained, and implemented quality & audit function. Initiated cost savings projects through productivity, quality, waste reduction improvements, and improvement of business processes. Designed Operation Plans for processes transitioned to India. Mentored Green Belt, GB+ and YB projects.Team consisted of Green Belts, QA's.

Locations Supported : United States, China, Malaysia, Singapore, IndiaPart of the Pilot Batch to receive the Black Belt Certification. Led cross-functional teams and travelled frequently to Malaysia, China, Singapore & US to effectively execute various projects.Established the black belt certification program within India and other off-shore locations. Coached on-shore and off-shore teams to use Six Sigma tools & processes, acted as change agent and problem solver.

Locations Supported : United StatesManaged multiple transitioning and process improvement projects for different services & manufacturing clients.

Location Supported : United StatesWas certified as a Six Sigma Green Belt from GE. Planned, deployed, and led Green Belt projects that produced significant cost savings though productivity & quality, and improved business processes.

Location Supported : United StatesPivotal in transitioning the GE Re-Insurance Process from on-shore to India.Was a member of the pilot batch and was posted in the U.S. during transition.Also got training on Six Sigma Green Belt from the GE University.

Location Supported : United StatesWas responsible to cater to US clients for the GE Appliances business. Was a member of the escalation Helpdesk to handle escalated and critical cases .