Security Delivery Portfolio - Client SuccessTechnology Delivery

Cybersecurity Asset Development

Avanade Global Security Delivery Lead, Accenture Microsoft Business Group Security Leadership at Advanced Technology Centres

Jan 2019 Onwards: Microsoft Infrastructure and Security Practice and Delivery LeaderAccenture Microsoft Business Group/Avanade at Accenture Technology Quality Assurance Director - SI and AO DeliveryPast: Portfolio Managing Director, Communication Media and Technology

Vice President - Head, Communications, Energy and Utilities Vertical, iGATE Accomplishments: • “CEO award for 2010” and in years 2005, 2006 and 2008New clients acquisitions - Fastest ramp up for a new account acquisition. - This effort led to “CEO award for 2010” • Set up new vertical iGATE. Clients based across in North America, Europe and APAC• Acquisition of new logos, providing following services:- IT Services (Application… Show more Vice President - Head, Communications, Energy and Utilities Vertical, iGATE Accomplishments: • “CEO award for 2010” and in years 2005, 2006 and 2008New clients acquisitions - Fastest ramp up for a new account acquisition. - This effort led to “CEO award for 2010” • Set up new vertical iGATE. Clients based across in North America, Europe and APAC• Acquisition of new logos, providing following services:- IT Services (Application Development (ADM), Business Intelligence, Verification and Validation (Testing)), Infrastructure Management Services (IMS) - Consulting (Program Management Office, M&A Services)- BPO service lines, Including Work Force optimization services Leadership:• Responsibility of Revenue and Gross Margins – high growth for both• Set business unit goals and overall strategy, set development processes, quality standards and manage client relationships• Leadership and initiative in introducing new service lines of business to accounts, prospects Delivery:• Generate and grow revenues • Global service delivery management, lead in contract negotiations, sign contracts, manage service transitions, steady state support • Manage client relationships, conduct process reviews, encourage innovation, process improvements• Manage employee satisfaction• Team size 650+ Administration:• Delivery Account sponsorship• Develop quality Delivery Managers, ensuring performance oriented culture• Quarterly account reviews with global clientsBusiness Development:• Business Development for Communications, Energy and Utilities accounts Service delivery offering development Partnerships and alliances Go-to-Market planning support• Proposal Reviews, Work authorizations• Leading and representing all IT and BPO service lines in all my Global accounts Show less

Business Unit Head (Vice President) – BPO Unit at NOIDAMember of Leadership council at iGATEAccomplishments: • Winner of CEO Awards in FY 2005, 2006 and 2008Leadership:• Provide LEADERSHIP & MANAGE – Business, Operations & Administration.• Responsibility of Revenue and Gross Margins for the service, build relations with Vertical teams and accounts• Set business unit goals and overall strategy, development processes, quality standards… Show more Business Unit Head (Vice President) – BPO Unit at NOIDAMember of Leadership council at iGATEAccomplishments: • Winner of CEO Awards in FY 2005, 2006 and 2008Leadership:• Provide LEADERSHIP & MANAGE – Business, Operations & Administration.• Responsibility of Revenue and Gross Margins for the service, build relations with Vertical teams and accounts• Set business unit goals and overall strategy, development processes, quality standards Operations:• Generate and grow revenues • Manage service delivery, lead in contract negotiations, sign contracts and manage service transition including steady state support • Conduct process reviews, encourage innovation, process improvements• Allocation of resources, pyramids, project budgets, manage employee satisfaction• Implement delivery best practices, Ensure quality of service • Manage growth of business, team size 850+ across two work locations (Noida, India and Guadalajara, Mexico), Managing operations in two different cultures• Part of team that had implemented COPC, ISO 27001 and ISO 9000 at the center• COPC certifications for tech help desk process• Third Party WFM process mgmt - one of the largest outsourced• In-house developed quality framework. Developed strong correlation between Quality (Assurance and Control), need based training and client satisfaction • Rewards and recognition and performance correlation• Championed many quality projects, implemented quality culture• Strong operational focusAdministration:• Site leadership, Center Head role for a regional node• HR, training, Admin and finance • Hiring, developing and retaining the team, • project budgeting Business Development:• Business Development for BPO across industries• Pre-sales activities, successful transitions to offshore environment.• Negotiations. Show less

Heading Noida center BPO operations

• 3 years of Business development including selling of HP Professional and support services in a matrix driven global organization known for its customer service• Established Network Services and Microsoft service organizations in HP India• Developed formal working relationship with Microsoft and CISCO for HP Services India• Represented Network and Microsoft Services organizations at Asia Pacific level on behalf of HP Services India• Managed India wide team of business… Show more • 3 years of Business development including selling of HP Professional and support services in a matrix driven global organization known for its customer service• Established Network Services and Microsoft service organizations in HP India• Developed formal working relationship with Microsoft and CISCO for HP Services India• Represented Network and Microsoft Services organizations at Asia Pacific level on behalf of HP Services India• Managed India wide team of business development, team of solution architects and delivery Show less

• 5 years of Project and Relationship Management work in Data communications involving VSAT based services• Integral part of the forming and growing years of the organization, leading to immense functional organisational learning• Responsible for timely rollout of VSAT based Wide Area Networks for various leading organizations in India• Responsible for client CSAT and Repeat Services business revenue• Responsible for client engagement management

• I started my career with HCL as an Engineer trainee and rose through the ranks to become an Area Manager, leading a large team of field engineers and managing service business• Received best CE award from the EVP during my tenure• Special assignment for one year in Chairman’s office for attending to client escalations on his behalf