Customer Support Quality Engineer
Current1. Solving and handling customer complaints.2. Responsible for quality board which includes stock monitoring sheet, customer rejection trends, internalrejection trends, daily, weekly, monthly, yearly rejection analysis report. 3. Safety training calendar, 4M, 5S training etc. 4. Taking counter measures on customer complaints as well as internal issues by using quality tools.5. A3 report(Permanent Corrective Action), Why-Why analysis to find the root cause, Using PDCA cycle, OPL,Quality Alerts and Manpower training, OJT.6. Performing Quality audits such as blind test and Poison test to improve team skills and focus.7. Managing and leading quality team and their work related records at Quality Gate.8. Defect Analysis, DPPM,Pareto chart and other QC tools.9. Shift planning, Inspection planning of material as per minimum maximum rule.10. Attending customer calls and visit customer place to solve the problems.11. Manpower handling, their leave approval, hiring and attendance management as we are working atcustomer place.