Sanjay Kumar Email & Phone Number

Hyderabad, Telangana, India

Efficiently managing entire operations and facilities management of a territory care facility which includes patient care services, Billing and Audits, Insurance and TPA management, Call Center, Security, Housekeeping, OPD business, Conversions, Credit Cell, Bill dispatch, Patient Experience.* Overall responsible for entire facility which consists of OPD &.

Lucknow, Uttar Pradesh, India

• Overall responsible for entire OPD & IPD operations which consist of Admissions, Emergency & Bed management, Estimate desk, Billing assistance desk, bill settlement desk, TPA operations, Call center, OPD business, bill.
• Overseeing overall revenue management, new business opportunities, patient retention and conversions.
• Taking care of the OP to IP conversion & OP to diagnostic conversion project & ensuring maximum conversions.
• Responsible to drive OPD business and footfalls, walk-in’s, clinician engagement, consultant OPD roster management.
• Leading the discharge project with medical admin team to reduce the length of discharge and controlling LOS.
• Responsible to maintain various service excellence parameters, i.e. Patient satisfaction scores, NPS scores, Process and quality scores.

Shalimarbagh New Delhi

• Looking after entire patient IPD – Billing & Credit cell operations.
• Responsible for preparing different MIS reports & various dashboard data.
• Unit nodal for Pricing & costing implementations.
• Taking care of complete hospital tariff and successful implementation in HIS Followed by periodically validation and reviews.
• Analyzing and working on short payments/ deductions and further correspondence for the deductions with respective credit parties and filling the CAPA & ensures to minimize the billing error by time to time training/.
• Analyzing TAT & LOD (Length of Discharge) & maintaining FOS scores best in class.

Computer Diploma

Bachelor'S Degree, Geography, First Class