Formulate & implement strategic plans to enhance service quality standards & implemented strict measures in customer care procedures to optimize guest satisfaction & retention Entrusted with the task of consulting to conceptualize & implement policies and measures for enhancing operational efficiency & optimizing resource optimization. Recognized for efficient operations and implementation of optimum strategies to ensure top/bottom line profitability. Identify business… Show more Formulate & implement strategic plans to enhance service quality standards & implemented strict measures in customer care procedures to optimize guest satisfaction & retention Entrusted with the task of consulting to conceptualize & implement policies and measures for enhancing operational efficiency & optimizing resource optimization. Recognized for efficient operations and implementation of optimum strategies to ensure top/bottom line profitability. Identify business opportunities and enhance the overall revenue. Escalate brand visibility through implementing promotional strategies and personal relation skills Instrumental in planning and executing standard Food & Beverage operations in the restaurant as per benchmarks. Responsible for food forecasting, checking and receiving deliveries, exercising cost control and maintaining optimum levels of daily inventory of food items and soft beverages Spearhead efforts across price control, revenue management, target determination and budgetary forecast & control Identify HR requirements and initiate the recruitment, induction & training process ensuring the best fit Formulate and implement policies, procedures and various operational strategies of the F&B Business while ensuring adherence to regulatory requirements and hospitality norms Work within the food cost budget, always check/ adjust food requisitions and control waste Maintain department sanitation and sanitary food handling procedures Show less

• Worked within the food cost budget, always checked/ adjusted food requisitions and controlled waste• Implemented systems, plans, processes and procedures to facilitate smooth functioning of overall operations and enhanced operational efficiency• Managed the workforce effectively through shift system. Coordinated, resolved management issues & motivated the entire staff• Adept at handling guest relationship, planning and executing the operations to ensure quality service, managing… Show more • Worked within the food cost budget, always checked/ adjusted food requisitions and controlled waste• Implemented systems, plans, processes and procedures to facilitate smooth functioning of overall operations and enhanced operational efficiency• Managed the workforce effectively through shift system. Coordinated, resolved management issues & motivated the entire staff• Adept at handling guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score• Inspected cleanliness and proper set up. Enforced compliance with the highest standards of serving• An effective point of contact for all related issues of the clients, managed to deliver excellent service well within quality and budget parameters Show less

1 Ensuring maximum guest satisfaction at the assigned tables2 Suggestive selling and up selling 3 Maintaining High standards of Guest Services4 Customer relationship5 Preparing store requisitions in addition to monthly inventories6 Reporting to restaurant manager & follow up all the assigned duties 7 Training of staff, cost control, planning of various occasions