Drive business case for creating offshore shared service centres and selective outsourcing of IT platforms to 3rd party service providers in a bid to industrialize and standardize business processes, drive agility and cost advantage • Scoping of services to be outsourced, tendering, RFOs and RFPs, shortlisting of service partners and contracting • Drive transitioning of services to identified service partners • Stabilize the IT services to reach targeted SLAs • Benchmarking against the best in the industry • Improve customer experience by administering technology platforms, troubleshooting data-related issues, implementing BOTs, continually interacting with customers ensuring elevated user experience & improved customer satisfaction. • Keen Implementor of developing goals and strategies to ensure smooth functioning of IT department, directing IT related projects, managing various IT systems thereby driving performance growth

o Develop goals and strategies to ensure the IT department runs smoothly and effectively.o Direct and establish IT-related projects.o Create new cloud services and applications in line with business requirementso Monitor changes in the technology sector to discover ways the company can improve and develop.o Supervise the networks and computer systems in the company to ensure optimal performance.o Plan and direct the implementation of new IT systems.o Provide leadership to IT specialists and other staff within the company.o Create and adapt technological platforms to improve the client experience.o Troubleshoot data-related issues and establish regular maintenanceo Manage the IT Security of the hosted environmento Respond to RFOs and RFPso Manage Project teams deployed at customer’s site officeso Interact with Customers and manage service delivery in line with agreemento Customer Billing and Recoveryo MIS Reporting

o Drive digitization across business verticals and functions thereby deriving value by automating and improving efficiencies of critical business processeso Re-architected the IT Systems & Infrastructure Landscape, reduced cost of ownership by moving on-prem applications to the cloud; SAP ECC ERP, Oracle Primavera, Messaging and Collaboration tools and other tools used in the EPIC industryo Successfully transformed business processes of the enterprise by running multiple transformation projects that helped in improving C-Sat, end user experience, operational efficiencies, compliance and reducing operation costs Functional Blue Printing of current and transformed business processes Planning the platform migration from SAP ECC to S4 HANA Tendering of Migration Partner and hiring of Functional Consultants Integration and data migration Improved end user experience and productivity by appy-fying intranet applications viz; employee onboarding, leave, travel, visitor, performance, payroll, voucher, insurance, vendor payments, logistics, etc Shortened provisioning times by 75% and simplified orchestration by moving bulk of IT applications onto an internal cloud. Achieved 99.9% overall system uptime on core business applications Consolidated multiple document management systems into a single platform and improved end user adoption Improved organisation’s risk posture by- Implemented integrated active directory across the business verticals with effective role-based user access, rights management and improved end-point control- Establishing Security Operations Center & Cyber Security Incident Response Teams- Migrating 25% of the users to virtual desktops- Implementing PAM, MDM, ATP, CAS-B, ATP, TIP's, SOAR's, firewalls, SIEMs, IPS & HIPS Helped business to retrieve, analyse, and transform data into meaningful information that helped leaders and critical stake holders make intelligent and more informed decisions

o Successfully advised and coached a new dairy start-up which achieved a break-even within 12 months. In my capacity, I designed:- Organisation Structure & People Planning - Technology driven innovation (Agile, DevOps, Cloud, Mobility) for managing their automated milking systems, cooling systems, Fat Analyser and billing systems at collection centres o Helped a IT Services organisation to establish their base in India- Project Management for deploying their IT Infrastructure and Services- Vendor Sourcing Strategy- Office Relocations- Budgeting and Talent Management

o Instrumental in successfully launching the much acclaimed 4G services for their telecom arm, Jio, within stringent timelines. This project changed the mobility landscape in the Indian Telecom Industry Designed new data centres with SDN technology Rolled out business-wise separate ERP instances Extended access to other shared Enterprise IT Applications New employee and vendor onboarding Rolled out Regional offices, Sales and Service Centers and Jio retail outletso Commissioned its own private VSAT teleport stations at Mumbai and Hyderabad to connect over 3,500 retail outletso Successfully transformed business processes of the enterprise by running multiple transformation projects that helped in improving C-Sat, end user experience, operational efficiencies, compliance and reduced operation costs Drive business transformation project, named — Smart Transformation (internally popular as STAR project). Successfully upgraded 56 production instances to SAP ECC platform as part of STAR project Improved end user experience and productivity by app-fying intranet applications Shortened provisioning times by 75% and simplified orchestration by moving bulk of IT applications onto an internal cloud. Achieved 99.95% overall system uptime on core business applications Improved organisation’s risk posture by- Conducting Business Impact Analysis to identify critical business process which helped create organisation-wide BCP and DR for critical IT applications- Deploying CASB, IDAM, PAM, IPS, HIPS, ATP, MDM, TIP's, firewalls, SIEM solutions- Creating business-wise network zones within IDC- Automating software delivery to end user devices Selectively outsourced non-core and mundane tasks Rolled out new IT Service Management processes in line with ITIL framework through HPSM suite thus improving IT CSAT

o Played a leading role in merger and technology integration with new parent, Sun Pharma Reviewed the IT Architecture and Risks in light of merger Established a new IT Governance model Led a new program for technology integration and optimisation Identified duplicate systems and processes. Also identified duplicate IT assets that needed to be scrapped Created new projects for Application and IT Infrastructure transformation and migration Implemented Mobile Data Management Launching Business Impact Analysis program to identify critical business process which helped create organisation-wide BCP and DR for critical IT applications. Established separate DR site Selectively outsourcing non-core and mundane tasks to 3rd party service provider Restructured the IT team, identified new roles and responsibilities, talent retention plan for the merged entity. Wherever required, hired services of outside experts Revised IT budget for the merged entityo Rolled out new IT Service Management processes in line with ITIL framework through BMC suite. This helped automate most manual processes thereby bring visibility into IT Service performance, resource utilisation and improve IT CSAT

o Instrumental in merger and technology integration with new parent, Vodafone Inc. and  Identified processes that needed to be outsourced to 3rd party service provider. Created business case for end to end outsourcing and getting it approved by the Board Created the contract, bid and eventually outsourced all IT Services after multiple rounds of vendor negotiations Reduced IT Operations Cost by 15% (deal size: USD 1.3 billion over a 5-year term) Successfully transitioned People, Process & Platform within 6 months  Restructured the IT team, identified new roles and responsibilities, talent retention plan for the merged entity. Wherever required, hired services of outside experts Reviewed the IT Architecture and Risks in light of merger Established a new IT Governance model Led a new program for technology integration and optimisation Identified duplicate systems and processes. Also identified duplicate IT assets that needed to be scrapped Created new projects for Application and IT Infrastructure transformation and migration Implemented Mobile Data Management Launching Business Impact Analysis program to identify critical business process which helped create organisation-wide BCP and DR for critical IT applications. Established separate DR site Revised IT budget for the new entityo Rolled out new IT Service Management processes in line with ITIL framework through BMC suite. This helped automate most manual processes thereby bring visibility into IT Service performance, resource utilisation and improve IT CSAT

Managing the IT Systems, Infrastructure and Applications

Managing the Systems and Network Operations

Managing the Call Center Infrastructure Operations

Managing the India Infrastructure Operations

- Managing the Systems Integration Projects- Managing the Global IT Infrastructure

- Trouble-shooting and servicing of Computer Systems- Field support of Servers and Networks

- PCB Design- Shop-floor Production and Assembly of Mini & Micro Computer Systems- Trouble-shooting and servicing of Computer Systems- Quality Control