Responsibility Includes"Strategic planning", .Ensures that strategic plan is developed as a cooperative effort between various business units- functional areas, systems development, operations, and facilities groups. "IT Infrastructure Management"Handling Seamless Ramp-up, Ramp-down, Inter/Intra facility movements, new program roll-out etc.Liasoning with client/Service providers on infrastructure requirements for new projects, roll-out and ensure smooth go-live… Show more Responsibility Includes"Strategic planning", .Ensures that strategic plan is developed as a cooperative effort between various business units- functional areas, systems development, operations, and facilities groups. "IT Infrastructure Management"Handling Seamless Ramp-up, Ramp-down, Inter/Intra facility movements, new program roll-out etc.Liasoning with client/Service providers on infrastructure requirements for new projects, roll-out and ensure smooth go-live. Operator’s Connectivity management, datacenter management etc.."Project mangement"Plans, assigns, manages & monitors project status and develop corrective and contingency plans if necessary. Defines and maintains the standard installation and upgrade methodologies (to minimize impact on customers resulting from maintenance activities).Establish strategic relationships with key IT suppliers, act as the liaison for 3rd party IT outsource providersResponsible for vendor management, timely deliverables, cost effectiveness, and relations for IT Operations"Budget Management" Participate in the annual budgeting process to ensure financial alignment, including the development and management of operational and capital budgets for IT Operations"Team Management" Manages staff responsible for the planning, implementation and technical support of the organization’s infrastructure for both internal and consumer-facing networks, including LAN, WAN, mail, servers, systems (MS Exchange / Lotus domino/ Azure), and the communications network. "NOC Operation & datacenter Management"Managing 24X7 Infrastructure Management NOC operation. Ensure the successful, timely proactive resolution of complex issues, including notification and escalation of high priority incidents and outages in line with agreed SLA’s Show less

IT Infrastructure Manager ( Server & Storage domain)

Group IT Manager( IT Operations Network , Server , Client , E-commerce)

Associate Process Manager