Sanjay Sharma Email & Phone Number

Spain

I am pleased to share that I have been promoted to Staff Engineer. Thanks to my mentors, colleagues, and Kaleris for believing in me.

Dubai, United Arab Emirates

Valencia, Valencian Community, Spain

- Effectively & efficiently resolve and respond to the Functional, Technical & Product needs of 30 Navis customers from the Middle East region.- Manage and build relationships with key accounts by having periodic conference calls.- Resolve escalated Critical calls to help terminals with rich Functional, Technical & Product experience.- Collaborate with the Product & Development team to enhance and improve the product as per terminal's needs to the pace of the industry growth.★ Navis STAR Award ★ Navis Connect Superstar★ Navis Quay Contributor Award

Chennai, Tamil Nadu, India

- Responsible for Customer Management in India, Sri Lanka, Mauritius & Bangladesh- Hire, mentor, coach and manage a team of Support Engineers in the India Support Office- Develop and ensure that the key metrics set for the Support Organization- Lead the Support Team towards Customer Satisfaction and best Customer Experience by mentoring rich Functional, Technical and Product experience.- Plan and execute Product and other technical training to the Support team- Work with Sustaining Development, Product Development, Product Management, QA and Professional Services team to ensure timely product bug fixing, customer escalations and satisfaction.

Chennai, Tamil Nadu, India

- Part of Express implementation and upgrade team. Visited many terminals to upgrade Express in South & East Asia and Europe.- Remotely helped Professional Services team for the Navis Product implementation- Collaborated with Support, Sustaining and Sales team for efficient Product delivery and best of customer’s need.

Chennai, Tamil Nadu, India

- Manage Navis India Servers, Databases, CVS, Network, Security, Storage and ISP- Plan IT Infrastructure and IT Budget to appraise the higher management as per the current/future requirements

• Develop and maintain the company’s IT strategy and infrastructure• Keep working with internal customers to understand the company's business process and future needs to have it incorporated into in-house and external applications• Keep Executive Management well informed day-to-day company growth using in-house developed Business Intelligence application• Keep higher management updated by statistical reports using in-house developed Business Analytics application• Manage and maintain Service Level Agreements (SLA) with IT service providers• Making annual IT budgets considering the company's growth and fulfilling the software and hardware infrastructure requirement accordingly

Master Of Science (M.Sc.), Electronics And Communications Engineering

Pgdca

Bachelor Of Education (B.Ed.), Computer And Information Sciences And Support Services