Sanjay Solanki Email and Phone Number

- Provides supervision, coaches, trains, schedules, monitors activities, and participates in performanceassessment of the team.- Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service, and productivity.- Mentor agents and new leaders. - Performs data analysis of customers’ current service utilization in order to present additional services and special offers that provide an enhanced solution.- Resolve customer problems… Show more - Provides supervision, coaches, trains, schedules, monitors activities, and participates in performanceassessment of the team.- Coordinates sales campaigns and incentive programs in order to increase sales performance, customer service, and productivity.- Mentor agents and new leaders. - Performs data analysis of customers’ current service utilization in order to present additional services and special offers that provide an enhanced solution.- Resolve customer problems, improved operations, and provide exceptional client support.- Manage Quality assurance program including onsite evaluation internal audits and customer surveys.- Contribute to the overall success of the organization through demonstrated ability to deliver positive results.- Assisting the operations manager with daily BAU activities.- Motivate the sales team and foster a positive and inclusive environment.- Assist in producing daily, weekly, monthly, and yearly statistics and KPIs. Show less

- Coached Employees in successful selling methods and encourage selling to drive revenue.- Improved sales process to streamline customer acquisition and onboarding strategies.- Developed strategic relationships with key customers and stakeholders to foster profitable business initiatives.- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.- Developed and implemented a comprehensive salesperson training program.- Evaluated… Show more - Coached Employees in successful selling methods and encourage selling to drive revenue.- Improved sales process to streamline customer acquisition and onboarding strategies.- Developed strategic relationships with key customers and stakeholders to foster profitable business initiatives.- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.- Developed and implemented a comprehensive salesperson training program.- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality services.- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.- Meet customer service team targets and call handling quotas. Show less

- Provide training in support of team challenges. - Coordinate the facilitation of product, application, process, and sales skills training to new and existing employees on a part-time or as-needed basis.- Work with the team to monitor the effectiveness of the program and the progress of the trainees.- Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled.- Make recommendations that improve training and knowledge… Show more - Provide training in support of team challenges. - Coordinate the facilitation of product, application, process, and sales skills training to new and existing employees on a part-time or as-needed basis.- Work with the team to monitor the effectiveness of the program and the progress of the trainees.- Communicate frequently and effectively with business partners to ensure that goals and objectives are being fulfilled.- Make recommendations that improve training and knowledge management. Show less

- Maximized business potential by providing excellent customer service and ensuring 100% client retention.- Used consultative sales approach to understand and meet customer needs.- Performed cold callings and follow up with leads to secure new revenue.- Made sales outbound/ inbound calls.- Meet customer service team targets and call handling quotas