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With a track record at Capgemini, my expertise in engagement management has been pivotal in steering complex IT projects toward success. The role as Engagement Manager has honed my skills in business process improvement, underpinning our team's ability to optimize operations and enhance service delivery consistently.At the core of my professional journey is a commitment to excellence and collaboration, which has been evident in my contributions to the programs managed. Collaborating closely with cross-functional teams, we've achieved streamlined workflows and increased client satisfaction, marking my tenure with significant project milestones.With 22+ years of IT experience, I have developed Complex problem-solving skills in a regularly evolving business landscape, define Value Proposition and ROI
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Senior Program ManagerCapgeminiKolkata, Wb, In
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Engagement ManagerCapgemini Sep 2020 - PresentKolkata, West Bengal, India1. Managing end-to-end cross functional delivery team in 18+ technology platform hosting 300+business applications for a leading CPG Client.2. Conceptualized Automation use cases and led the implementation since 7 years which helped createvalue. Ultimately created cumulative savings over $2M along with reduction of ~500 tickets per month.3. Collaborated with related teams on 10+ multi year, multi million dollar proposal with a success rate of80%4. Brought in synergies for automation, generative AI, LCNC tools utilization to improve and optimizebusiness outcomes. 10+ success stories approved by client5. Hosted 5+ end to end Client CIO and Senior Leadership visits to provide an overall delivery updates,discuss strategic plans for future roadmap.6. I have a great acumen for project financials, identify projects in RED or AMBER and devise a plantake the project/ program to GREEN. In this journey collaborate with multiple service lines, improvisestaffing, and great control over costs/ expense.7. Winner of Delivery Excellence Award in 2023 for turning around a delivery situation in H1 of 2023.
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Onshore Service Delivery ManagerCapgemini Jun 2009 - Apr 2020Atlanta, Georgia1. As an onshore Delivery Manager was responsible for end to end delivery for 250+ businessapplications for a leading CPG giant.2. Ensured 100% SLA adherence & report out the engagement health in the monthly suppliergovernance, drive SWOT calls for P1/ P2 situations with cross functional client Sr. Directors.3. With 100% SLA adherence, excellent rapport with Client with 96% CSAT helped renew multi-yearcontracts4. Collaborated with other teams on 15+ multi year, multi million dollar proposals having fixed Fee,T&M, Fixed Price contracts with a success rate of 70%. Worked on data gathering & solutioning5. Managed Data Center migration from on-prem to AWS and Azure cloud which included legacyapplications to applications developed in newer technologies. In the process of data center migrationalso identified and completed application renovation of 20+ business applications6. Four times winner of the Delivery Excellence award
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Onshore Team LeadSatyam Computer Services Ltd Jul 2006 - Jun 2009Atlanta, Georgia, United States1. Analysis, design, development and support for applications in the supply chain, O2C, Transportation, & Service domain using VB, ASP, JAVA, JD Edwards2. Multi/ Cross Skilling to manage multiple business application portfolios3. Major incidents manager, change assessor4. Running the weekly leads call with client engagement leads5. Using SDLC, development of major business enhancements for tightly couples business applications. -
Systems AnalystSatyam Computer Service Limited Nov 2003 - Jul 2006Bhubaneswar, Odisha, India1. Analysis, design, development and support for applications in the supply chain domain usingtechnologies like AS/400, VB, ASP, JAVA for CPG & Auto clients2. Hands-on development in legacy and open system technologies.3. Major incidents manager, change assessor4. Running the weekly leads call with client engagement leads5. Using SDLC, development of major business enhancements for tightly couples business applications. -
Sr. Technical Support RespresentativeDell Jul 2002 - Nov 2003
Sanjay Thakur Skills
Sanjay Thakur Education Details
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Computer Science -
B.D. Memorial Institute
Frequently Asked Questions about Sanjay Thakur
What company does Sanjay Thakur work for?
Sanjay Thakur works for Capgemini
What is Sanjay Thakur's role at the current company?
Sanjay Thakur's current role is Senior Program Manager.
What is Sanjay Thakur's email address?
Sanjay Thakur's email address is sa****@****.ko.com
What is Sanjay Thakur's direct phone number?
Sanjay Thakur's direct phone number is +167842*****
What schools did Sanjay Thakur attend?
Sanjay Thakur attended Visvesvaraya Technological University, B.d. Memorial Institute.
What skills is Sanjay Thakur known for?
Sanjay Thakur has skills like Requirements Analysis, Sdlc, Software Project Management, Solution Architecture, Oracle, Business Analysis, Sql, Resource Management, Pl/sql, C#, Soa, Business Intelligence.
Who are Sanjay Thakur's colleagues?
Sanjay Thakur's colleagues are Soumya Singh, Cspo, Arti M, Walid Harouach, Bruce Shannon, Nancy Albert, Balamurugan Chinnakannan, Cristina Rodríguez Vazquez.
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Sanjay Thakur
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Sanjay Thakur
Network Planning & Engineering At Reliance Jio, Ex Irsse With > 37 Years Of Experience In Different Telecom Profiles Of Network Planning, Engineering Design & Operations, Team Building .Mumbai2yahoo.com, samsung.com3 +823120XXXXX
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