Scent N Essence UK Limited was established in 2015 and is a family run business. We mainly wholesale perfumery products through our extensive supply chain network. Our retail operations are online only at scentnessence.co.uk

Added responsibility of O2 Wifi Operations which is integrated into Mainstream Operations. The role includes transformation of the services to a service provider level including cost and service consolidation. Successfully reduced the Operational cost by £2.3M by effective review of Vendor contracts and cost negotiation. Focused on key areas of People Skills improvement, Governance, Tools expansion and Budgetary Support for Operational Improvement Programs. Managing a… Show more Added responsibility of O2 Wifi Operations which is integrated into Mainstream Operations. The role includes transformation of the services to a service provider level including cost and service consolidation. Successfully reduced the Operational cost by £2.3M by effective review of Vendor contracts and cost negotiation. Focused on key areas of People Skills improvement, Governance, Tools expansion and Budgetary Support for Operational Improvement Programs. Managing a Team of 35+ Skilled Engineers and Technical Service Managers. Show less

Operational Management Responsibility of 3 key core networks for O2 Telefonica UK. Mobile Access CoreBusiness Services CoreInternet Gateway Network (For all Services).Indirect Management responsibility of IP Network and Security Operations. Being associated with previous Operational responsibility of Fixed Broadband for O2 UK, The current role includes Vendor Management of Key Service Vendors Alcatel - LucentDeticaTelehouse and Telecity.Key… Show more Operational Management Responsibility of 3 key core networks for O2 Telefonica UK. Mobile Access CoreBusiness Services CoreInternet Gateway Network (For all Services).Indirect Management responsibility of IP Network and Security Operations. Being associated with previous Operational responsibility of Fixed Broadband for O2 UK, The current role includes Vendor Management of Key Service Vendors Alcatel - LucentDeticaTelehouse and Telecity.Key KPIs include maintaining best network performance, ensuring performance of key services are well managed on the complex network and working closely with project/delivery roadmap. Overall Strength of the team is 11 with 5 Direct Reports. Show less

Responsible for core operations, examining design and ensuring it meets the solution requirements. Ensure key projects are implemented in line with product launch, required expansion of the network. Detail responsibilities include• Service design for Broadband, Datacenter, Security and New services.• End to End Network operations ensuring good customer experience is maintained and key risks if any are addressed in a timely manner.• Observing changing customer needs and… Show more Responsible for core operations, examining design and ensuring it meets the solution requirements. Ensure key projects are implemented in line with product launch, required expansion of the network. Detail responsibilities include• Service design for Broadband, Datacenter, Security and New services.• End to End Network operations ensuring good customer experience is maintained and key risks if any are addressed in a timely manner.• Observing changing customer needs and ensuring we align with the competition.• Defining and improving operational procedures for proper check on the network health and maintenance.• Team development for handling various levels of fault escalations Specifically level3 escalations. • Forecasting and budgeting for future expansion of the network.• Ensuring Vendors are performing as per defined SLAs and re-viewing their contracts from time to time for further improvement.• Key stakeholder for signing off Business or Wholesale solutions.. Key stakeholder for signing off Projects and Programmes. Show less

Head of Network Operations. Expanding rapidly on IP/MPLS based dsl services

In charge of Monitoring, Maintaining Support and operations of ISP NOC and POP locations for both Broadband and Narrowband services.Additional responsibilities included • Providing technical assistance to product and marketing to bring in new additional services.• Customer satisfaction surveys• New product testing and evaluations, network design and expansion.• Annual cost Budgeting, monthly network and revenue analysis.Key… Show more In charge of Monitoring, Maintaining Support and operations of ISP NOC and POP locations for both Broadband and Narrowband services.Additional responsibilities included • Providing technical assistance to product and marketing to bring in new additional services.• Customer satisfaction surveys• New product testing and evaluations, network design and expansion.• Annual cost Budgeting, monthly network and revenue analysis.Key Achievements:1) Implementation of ISP setup for delivering internet and data services on broadband (ATM & IP). Responsibilities included delivering of the core network, testing and integration with the access network. The ISP services have been a huge success and ensures a great product mix with fixed and mobiles services.2) Successfully implemented ISP POP centers around other operational centers acheiving effective results and revenue from these centers. Leading the ISP Network team for future expansion projects.3) Product evaluation and successful implementation of 1st Ethernet over SDH equipment in TTML network. These services have been highly successful in corporate world and yielding a highly profitable business to the company in the growing Ethernet solutions.4) Effective gateway bandwidth planning and design in terms of demand and costing. Effected aggressive cost negotiation in bandwidth procurement with gateway service providers to bring in positive cost v/s revenue analysis on monthly basis to increase the profits.5) Before the launch of ISP services, Implemented the first wired access network project of Tata Teleservices (M) Limited and various telecom projects including optical access networks to deliver Data and Voice services. Show less