Sanjay Kumar J Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

★Efficiently manage nationwide order flow to ensure smooth operations.★Monitor and track shipments to ensure timely deliveries within estimated time of arrival (ETA).★Maintain records and analyze cancellations, striving to keep cancellation percentage at or below 0.45% monthly.★Communicate with merchants regarding pending or partial shipments, ensuring transparency and timely updates.★Develop Standard Operating Procedures (SOPs) for expedited resolution of escalations.★Collaborate with logistics team to address merchant issues and provide support, including ETA extensions when necessary.★Strategize and implement plans to optimize cancellation rates.★Manage multiple stakeholders, ensuring effective communication and progress tracking.★Analyze data to identify cancellation trends and patterns for informed decision-making.★Track return flow and categorize returns across different product categories.★Analyze return pickup trends, pickup failures, and serviceability issues.★Monitor and report Customer Satisfaction (CSAT) scores to gauge performance.★Track contacts/transactions and ensure timely resolutions within agreed upon timeframes.★Categorize and analyze escalations for efficient handling and resolution.★Coordinate with logistic and customer service teams to promptly address and close tickets related to invoices, cancellations, and returns.★Implement proactive measures to enhance overall operational efficiency and customer satisfaction.

Bangalore Urban, Karnataka, India

★Spearheaded seamless client onboarding, directly engaging clients for robust business development.Designed and executed end-to-end operations covering First Mile, Mid Mile, and Last Mile, optimizing efficiency.★Implemented and designed processes, optimizing operations and successfully launching diverse strategies.★Managed city operations, ensuring responsibility for driving key operational metrics across the city.★Monitored and coordinated with various departments, ensuring smooth daily operations and organizational synergy.★Assisted in developing a scalable operations strategy, providing valuable insights for effective scaling.★Acted as a crucial liaison between the strategy and implementation teams, ensuring seamless execution.★Managed teams and devised sourcing strategies, supporting operational objectives and optimizing resources.★Designed training modules and implemented successful employee retention strategies.★Provided strong leadership, leading cross-functional teams with adept planning and organizational skills.★Directed team culture by effectively managing individual and team performance expectations and goals.★Managed resources and processes required for the successful completion of projects, ensuring timely delivery.★Ensured individual branches prioritized safety, quality, customer service, and profitability.★Handled day-to-day hub operations, including pickup, sortation, and dispatch, ensuring operational efficiency.★Maintained precise inventory of packaging materials and night storage orders.Ensured proper connection between the hub and last mile by managing the fleet across the city.★Monitored and audited daily, weekly, and monthly performance reports, ensuring smooth execution of operations.★Oversaw the hiring and training of new team members, providing crucial support for their professional development.★Established and monitored security procedures and protocols, ensuring a secure operational environment.

Bangalore Urban, Karnataka, India

★ City Operations And Management.★ Responsible For Driving Overall Ops Metrics Across the City.★ Support The City and Central Team To Lead The Metrics.★ Implementation And Development Of SOPs & Processes.★ Drive Key Overall Metrics Like Breaches, NPS, CSAT, RVP, RTO, PRTO, Supply Chain & FCCancellations )★ Daily Sync Up With The Ground Team Ops Team With First Cut RCA For the Score Metrics.★ F&V Handling.★ Driving Service Parameters As Per SOP Across the City.★ Planning & Managing Inward & Outward Dispatch Handling.★ Daily, Weekly & Monthly Report Flashing Across the City.★ Plan And Identify Root Causes Of Inventory Deviation Through Cause And Effect Analysis.★ Monitoring & Coordination With Other Departments To Run The Daily Operations.★ FEFO & FIFO Of Stock & Inventory Management.★ Expiry Stocks & Liquidation Management.★ Team Management & Roaster Planning.★ Petty Cash Handling.★ Planning and Performing External Audit From FSSAI.★ Coordination With The Last Mile Team For Delivery.

Bangalore Urban, Karnataka, India

★ Picking and Packing Of Orders.★ Order Billing.★ Stock Physical Receiving.★ Asile Audit Management.★ FIFO Of Stock Inventory Management.★ F&V Audit & Handling.★ F&V And Perishable Expiry Management.★ GRN - Goods Receipt Note.★ Inward And Outward Management.★ Variances Of Stock Control.★ Damage Stock Control.★ Inward And Outward & Online Order Processing & Dispatch.

Master Of Business Administration - Mba, Data Science And Business Analytics, 9.31

Bachelor Of Arts - Ba, Business/Managerial Economics, 6.80