A global health service company with over 90MM customer relationships, undertook a substantial effort in it’s data and analytics vertical to migrate and develop new analytical models on spark/scala/python Hadoop infrastructure. Analytical data is consumed by various business applications within the organization that help identify opportunities for better health and reduce cost of healthcare for it's customers. • Technical Product Owner since July. Work with closely business, data scientists, leadership and engineering to define strategy, execution approach and a roadmap for execution to release several hundred analytical models to production. Work with individual scrum teams to groom user stories as needed. Send out release communication to stakeholders. • Prior to this was scrum Master for 3 teams with an average of 7 members each. Two of the teams are involved in enhancing existing analytical models and one team developing new models. Work closely with business as we released models to production.• Work closely with the engineering, data scientists and business owners to groom and prioritize user stories. • Organize and conduct all agile ceremonies.• Assist team in resolving blockers, manage cross team dependencies, foster collaboration and self-organization. • Organize and conduct PI planning which happens every 5 sprints to define the next body of work in Rally. First two sprints populated as part of PI planning and all features with priorities from business are defined for the entire PI.

Powersolv, an IT Services company located in the Washington DC Metro region, is an MBE/SDB certified firm. Powersolv has over 15 contract vehicles with Local, State and Federal government agencies and has been providing IT services for over 22 years.• Scrum Master and Project Manager for a Jira products migration project for Charles Koch Institute, DC.• Scrum Master and Technical lead for migrating and enhancing compliance review system (CRS) for Department of Transportation (DOT) from on premise to Microsoft Azure Cloud.• Scrum Master for delivering specifications for a new commercial driver compliance system to DOT. Institute best practices on sprint planning, story grooming, daily scrums and continuous improvement through retrospectives and client sprint reviews• Responsible for successfully coaching 7 team members on agile/scrum and use of tools Jira and ConfluenceEnvironment: Azure Cloud, Jira, Confluence, MS Office, MS Project, Drupal, Linux, PHP, Web technologies

Scrum master for a cross-functional onsite/offshore agile team of 22 to deliver online eCommerce solution using Demandware for Scholastic’s 250MM platform Reading Club Online. This was a brand new implementation on Demandware with a full-scale launch this fall. Oversaw the development and delivery of new functionality, platform stabilization and also manage any dependency with over a dozen integrated services. Was also responsible for the eCommerce US program within Scholastic to ensure technology management is aware of the progress of key milestones, risks/mitigation, agile adoption and engineering best practices. Was also the scrum master for the performance team to ensure performance of every release and entire platform is on par with customer SLAs.

As Scrum Master / Program Manager, directed 2-4 global Agile teams with 10-15 team members each that delivered enhancements and maintenance on Connect, the company’s flagship product hosted on AWS. Connect is a digital learning platform used by students and instructors across hundreds of institutions with $100MM+ in revenue and over 2MM active users.• Connect gets over 50% of its 2MM user traffic thru Blackboard. Led effort to enhance Blackboard integration with Connect to provide single sign on and direct launching of homework, mobile device support and integration with new registration process. End result increased retention of existing customers and value over competition. • Led building of brand new service, Student Insights, a one-of-a-kind visual analytics dashboard that provides immediately actionable, at-a-glance information about student performance. • Enhanced customer support tool in key areas, reducing time to set up ISBNs by 10 fold, lowering internal costs and improving time to resolve customer issues. • Improved WebTrends integration, providing substantially more analytics data to product and marketing to better evaluate usage and improve decision making for future enhancements and support.• Enhanced quality of service to customers by recommending and implementing processes to improve customer support and defect resolution SLAs, organize necessary trainings to enforce processes and provide daily reporting to management to see current support volumes. Process improvements reduced time to resolution of tickets by 30%, and as it’s rolled out wider, additional reductions are expected.• Led efforts with legal to establish SLAs and hosting agreements for external vendors. Clear SLA with mutual agreements helped resolve customer issues over 100% faster.• Managed budget of several million dollars in content delivery tools, vendor resources and statement of work.

Led efforts across business units to deliver state of art assessment technologies that deliver rich content in various disciplines to improve competitive market advantage for core platform Connect. Managed several projects from inception to delivery.• Transitioned and coached 4 agile teams consisting of full-cross functional team members to company standard Agile process. Successfully completed transition within in 2 months.• Led an innovative effort to transform print material onto an eBook platform “CourseSmart”, a consortium of six major publishers, which increased sales channels beyond just traditional print material.• Revamped registration system and integrated with existing web services, reducing customer calls by 30%. • Architected, led and developed enterprise-level web services, the first of its kind deployment in the company, to provide single sign on and registration to internal and third party systems. Later enhanced services to integrate with oracle finance to remove twice a year manual effort to update prices.• Led development staff and technical lead to build from ground up a homework management system “Classware.” Classware provided the features necessary for instructors to build and manage courses, select relevant assessment content and assign to students and help student learn and achieve better grades in class. Classware was adopted by hundreds of institutions in the US with millions of active users, which helped drive digital revenue to over 40MM.• Member of the Corporate Enterprise Architecture Council (EAC) to review projects across the company. Presented strategy to facilitate evaluation of RUP (Rational Unified Process) as a corporate standard.

• Technical manager and lead architect for a solution to provide an entitlement and rights management system “CRS”. Solution met key business need to protect huge library of digital assets and assessment content.• Improve stability, performance by leading migration of all j2ee applications from iPlanet Application Server to the industry standard BEA Weblogic 7.1sp2 application server. Interviewed and hired necessary consulting staff.

Hired as lead to oversee development and support of Novella Content Management Systems built on the first J2EE implementation iPlanet from Netscape. Novella produced textbook based web sites that students used to practice and assess their classwork online. Novella supported all of higher education titles.• Managed onshore/offshore staff to oversee all enhancement and maintenance of Novella.• Instituted software development processes and mentor team to produce necessary artifacts in the area of requirements, design, implementation, design/code reviews, testing and deployment. Acquired dedicated environments for development and QA efforts to allow for a better SDLC.

EBS is the world’s leading provider of foreign exchange and precious metals transactional trading • Successfully completed a 6 week course in Personal Software Process (PSP).• Designed and Implemented Rights Management for foreign exchange trading system in Java.

• Developed framework in Java to allow applications to easily interface with MQ Series. This allowed main frame trades data to be reported more easily within the company.• Designed and implemented C++ based components to transform XML data received via MQ Series from mainframes into Sybase database for company wide distribution.