Sanjay Patel Email & Phone Number

Leicester, Gb

Ashby-De-La-Zouch, England, United Kingdom

Leicester, United Kingdom

Leicester, United Kingdom

•Strong coaching skills with the ability to understand the strengths and development needs of others, and how to help them to improve• Consistently adapt style of leadership to suit the needs of the people I am working with• I demonstrate a good understanding of the wider business strategy and understands how the contribution I make to my own business area makes to the company overall• I demonstrate a strong understanding of the organisation’s strategic goals and the wider financial services industry • I demonstrate a passion for developing a true customer service culture within the team and lead and inspires colleagues to deliver this• I identify key internal and external customer groups and develop a clear understanding of their requirements • Lead improvement of service quality based upon the regular evaluation of customer satisfaction• Build effective teams by creating shared purpose and goals, encouraging collaboration and utilising individual talent within the team. • Widely regarded as a strong team leader and as a key facilitator of successful team performance across the area• Contributes to team goals and facilitates collaborative working between colleagues. • Engages teams and others by using a range of communication methods to influence, establish rapport and leave a clear and lasting impression• Has personal credibility and the ability to influences across the branch team. • Encourages others to express their views freely and fully in order to establish a culture of open communication• Defines measures and uses reviews and 121s to continually improve personal and department Communication• Uses both internal and external risk knowledge to influence or change operational practices, considering impact on wider business at all times• Regularly reviews and challenges procedures or risk management practice and initiates action to resolve issues. • Contributes to the shaping of risk policy within team / department / division

• Experienced with Microsoft Office applications• Effective communicator• Strategic time management planner • Can manage, avoid and control risks• Expert in customer service• Management skills • Cash management experience• High standards within quality and control procedures• Experienced in sales, (telephony and face to face)• Client relations• Internal auditing• Employee development and training• Expert in banking products and financial regulation• Extensive Retail banking experience and knowledge

Dealing with various types of cash transactions and complex account enquires on the counter o Generating referrals and leads for Banking/Mortgage/Financial Advisors respectively o Targeted to achieve 100% in individual product areas as well as overall 100% performance